Job description
- Serve as the first contact with customers who need technical assistance via the phone or email
- Perform troubleshooting using different diagnostic techniques
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
- Provide needed information on IT products or services
- Keep record of problems and their resolution
- Follow-up with customers
- Provide feedback on processes and make recommendations on areas to improve
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
- Suggest improvements on procedures
This will be a remote position answering calls from clients trouble shooting system/network problems with software. If the problem can not be resolved remotely then you will have to travel to the client and trouble shoot onsite.
YOU MUST LIVE IN COLUMBUS, OHIO to work this position.
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Schedule:
- 8 hour shift
Application Question(s):
- Do you live in Columbus, Ohio or surrounding area?
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: Remote
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