Job description

Job Description – IT Help Desk Technician

Reports to: Systems Administrator

Workspace locations: Escanaba (negotiable)

Benefit Package includes:

• 401K with company-match contributions
• Paid Time Off Policy
• Employee Discount Program
• Health Benefit packages available
• Paid Training

TEAM Wireless is a leading company in the cellular industry. assists with the administration of the day-to-day operations of the IT department.

Responsibilities for Help Desk Technician

• Manage Help Desk tickets in a timely manner

• Respond to customer issues via phone, email and computer chat

• Provide customer assistance

• Document interactions

• Run diagnostics to resolve reported issues

• Escalate issues to the next Tier with next level of difficulty

• Install, make changes and repair computer hardware and software

• Set up and decommissioning of hardware

• Creation and removal of employee profiles and accounts

• Other duties as assigned

• Occasional travel may be required

• Follow-up to ensure issues are resolved

Qualifications for Help Desk Technician

• Microsoft knowledge a must

• 1+ years of experience working in a help desk environment

• Proficiency with all types of computers

• Excellent oral communication skills

• Detail oriented in order to keep detailed notes on tickets

• Highly organized to keep Help desk tickets order

• Ability to diagnose and resolve basic computer technical issues

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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