Job Summary:

Village Travel, a growing family-owned business headquartered in Wichita, Kansas is currently seeking a Full Time or Part Time IT Help Desk Technician. This position will serve as the first point of contact for requesting new technology items as well as providing basic on-site and remote technical support. The position will be responsible for diagnosing user problems related to specific supported hardware, software and networking services provided by the IT Department. We offer many benefits to include medical, life, dental, vision, as well as a generous 401k match!

We are a diversified family-owned company operating over 125 charter motor coaches and plans unique travel packages marketed to more than 27,000 households. We offer traditional travel agency services, a fleet of Entertainer Coaches, and operate a daily Beeline service. Most recently, we added Village Transport offering a fleet of tractor/trailers. The company has expanded its regional footprint into one of the largest full-service charter and tour operations in the Midwest with offices in Kansas, Oklahoma, Arkansas, and Missouri. Our mission is to provide clients with a fun, worry-free travel experience through exceptional standards in safety, customer service, and equipment.

Duties/Responsibilities:

• Provide initial support to all staff and drivers
• Guide users through general problem solving and troubleshooting steps
• Troubleshoot, diagnose, and resolve technical hardware/software issues
• Install and upgrade of hardware and software
• User account creation and maintenance
• Review and update documentation of: Assets, Knowledge Base, and Vendors
• Redirect unresolved issues to the next level support
• Provide quick resolution and excellent customer service
• Provide feedback on processes, make recommendations, and suggest improvement on procedures
• Assist with IT Department projects and other duties as assigned

Required Qualifications:

• High School diploma or GED
• General knowledge of hardware and software troubleshooting
• Have a positive attitude, great work ethic, and excellent people skills

Desired Experience/Skills:

• Help Desk experience
• Windows 10
• Network Printers
• Active Directory
• Office 365 and Exchange Administration
• Group Policy

Physical Demands:

• While performing the duties of this job, the employee is regularly required to stand, walk, stoop, bend and sit. The employee must regularly lift and move up to 25 pounds.