Job description

Fora Financial is a technology enabled, leading provider of flexible financing to small and medium sized businesses. Since our inception in 2008, we have supported more than 25,000 merchants nationwide with over $2 billion of capital used for a variety of purposes, from funding everyday operating expenses to managing cash flow gaps to facilitating business expansion, and much more. Leveraging our proprietary technology, Fora Financial is able to deliver capital to our customers via a streamlined and simple process that can be completed in as little as 24 hours, compared with the weeks or even months it often takes for a business to receive a bank loan.
Over the past fourteen years, Fora Financial has grown from two founders in a small Manhattan workspace to a company of nearly 200 employees with new offices in New York and Miami. Fora Financial prides itself on being a partner-centric organization, offering a customized funding approach, collaborating with our small-business customers to understand their needs in a dynamic and ever-changing economic environment.
Located in Midtown New York City, Our office sets the stage for our employees’ success and well-being. We provide all the tools and support needed to maximize your career potential, in addition to perks and extras like daily breakfasts, endless snacks, catered lunches, a chill lounge/games area and more. While we work very hard, we do not take ourselves too seriously. We enjoy a family-like camaraderie that fosters a passion for success in each Fora Financial Team member. If this sounds like an environment, you would be passionate to work in – apply now!

*
A Day in the Life of an IT Infrastructure Engineer: *

• Provide support and guidance to level I support technician(s) for complex problems and issues
• Collaborate and work with other IT staff (Support, Infrastructure, DevOps) on projects, and support
• Manages departmental activities in support of internal & external customers per SLA’s (Service Level Agreements) & OLA’s (Operational Level Agreements).
• Oversee the daily management of enterprise class computing platforms with a focus on configuration management, performance/availability and resource management.
• Coordinate and maintain a 7X24X365 support function that responds to incident notification within 15 minutes of every occurrence within the department’s scope.
• Provide excellent Customer Service by effectively communicating with user throughout resolution process
• Maintains associated records of user issues and problem resolution as per company policy and procedures using the ticketing system
• Works on Helpdesk, Information Technology systems, Networks, Security and other administrative related projects as assigned

*
What You Have: *

• Bachelor’s degree or equivalent experience
• 5 – 7 Years working of experience in support and support management
• Collaborative and willing to work as a team
• Mentoring and training skills
• Solid working knowledge of computer hardware, Office 365, Azure and strong technical acumen in Network protocols (layer 1-3)
• Ability to work independently
• Proficient verbal and written communication skills and the ability to create technical documents.
• Must be organized and detail oriented.
• Strong customer service and problem solving skills
• Excellent time management skills, ability to multi-task and prioritize work
• Strong communication, interpersonal and analytical skills to effectively collaborate, build relationships and manage change

*
Why Fora Financial?*

• Opportunity for Advancement
• Medical, Dental, Vision Coverage
• 401k Plan with Company Match
• Gym Reimbursement for Employees on Medical Plans
• Life Insurance at No Cost to Employees
• Generous Time Off Plan
• Flexible Spending and Commuter Benefits
• Hybrid working model offering employees the option to work from home 2 days a week

Fora Financial is an Equal Opportunity Employer

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.