Job description

PRIMARY PURPOSE: To manage, support and service project assignments through completion; to administer procedures and processes that measure and manage customer satisfaction; to identify, analyze and report trends; and to provide interpretation of report information and make recommendations for improvement.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Identifies required resources; researches project data, procedures and history for a thorough understanding of project direction.
• Prepares and manages project plans through completion.
• Provides data analysis, including identifying and recognizing trends across multiple offices for national client operations.
• Monitors and assesses data for accuracy and integrity.
• Communicates activity progress to involved parties.
• Assists Program Managers to resolve issues that arise.
• Delivers oral and written presentations of project results.
• Provides training to colleagues as needed.
• Helps to transition programs as needed.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support, guidance, leadership and motivation to promote maximum performance.

Job Type: Full-time

Salary: $50.00 - $52.00 per hour

Schedule:

• 8 hour shift

Experience:

• Scrum: 1 year (Preferred)

License/Certification:

• PMP (Preferred)

Work Location: Remote

Speak with the employer
+91 7322037183

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