Job description

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is the Silicon Valley's largest, member-owned financial institution and offers financial services to more than 117,000 members worldwide. With assets over $11 billion, Star One is the largest credit union based in the Silicon Valley and ranked 17th in total assets among more than 5,700 credit unions nationally. For eight years in a row, Star One has been ranked #1 by the Credit Union National Association for providing the highest direct financial benefit to the members we serve.

We offer AMAZING BENEFITS that help keep our employees healthy and shining bright!!!

• Medical, Dental, and Vision (Effective date of hire)
• 401(k) Plan, Match, and Profit Sharing
• Staff Incentive Variable Pay (Bonus)
• Paid Time Off Program
• Paid Holidays
• Employee Loan Discounts
• Annual Wellness Benefit
• Education Assistance

Job Title: IT Service Desk Specialist - Hybrid Remote

Hours: Monday - Friday 8:00 a.m. -5:00 p.m., Saturday Rotation Based on Business Needs.

COVID-19: At Star One, the health and safety of our employees and members is our number one priority. We follow all of the Santa Clara County protocols.

Job Scope/Duties
Responsible for providing end user support for applications, platforms, and equipment. Responds to service desk calls; troubleshoots and resolves issues. Installs, integrates, and maintains internal computer equipment and third party application programs, ensuring smooth operation of both. Works in a multi-platform/multi-operating system environment and provides appropriate end-user support relating to these systems. Provides audio/video technical support for onsite and virtual meetings.

Experience/Minimum Education Requirements
Requires a minimum of 4-6 years of related technology experience including the administration and maintenance of the following computer hardware and software programs: Active Directory, group policy, VPN technologies, operating systems including Windows 1011, laptop & desktops hardware, printers and print spoolers, and encryption (Bit Locker). Bachelor's degree in technology field preferred; or the equivalent level of education and experience. Certifications including CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, and Network+ are highly desired.

Knowledge/Skills/Abilities
Must have a good understanding of network protocols including TCP/IP, DHCP, and DNS and be able to troubleshoot connectivity issues. Strong verbal and written communication skills. Must be service oriented, flexible, adaptable and action oriented. Ability to handle multiple competing priorities while meeting deadlines. Strong decision-making and problem solving/trouble shooting skills are required. Ability to work in a collaborative and cooperative team environment while providing the necessary support to achieve department goals

MUST HAVE GOOD CREDIT.
We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled

Job Type: Full-time

Pay: From $73,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Sunnyvale, CA 94089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 4 years (Required)

Work Location: Hybrid remote in Sunnyvale, CA 94089

arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.