Job description
Remote - EST Timezone
About Lively
We started Lively because we believe no one should have to sacrifice their personal health for their financial health. Lively is bringing HSAs and FSAs into the modern era so it’s easy to save on the costs of healthcare today, and plan for the costs of tomorrow. We’ve made it our mission to inspire people to confidently embrace a healthy future.
With offices in San Francisco, Boise, and remote team members throughout the nation, we are a company that’s passionate about simplifying and improving how people save and spend their healthcare funds. Come be a part of changing how Americans can maximize their healthcare spending!
About the Role
Lively is looking for an experienced IT Support Associate located on the East Coast, to join our team! You’ll provide offsite support to our US- and EU-based remote staff. This will include restoring access to systems, troubleshooting issues with workstations (mostly macOS, but we also have a few Windows machines), and using INTUNE/JIRA/CONFLUENCE.
This will not be an on-call position, and work will occur during normal business hours (7am - 3pm Eastern Time).
Responsibilities
- Provide technical support for Lively employees.
- Troubleshoot hardware and software issues, including operating systems, applications, and MDM software configuration (Jamf and Intune).
- Configure and administer SaaS products like Intune, Jamf, Confluence, Office 365, Google Workspace, and Okta.
- Manage access control operations for employees and contractors.
- Guide and educate employees on software and OS usage best practices.
Skills & Experience
- 2+ years experience providing technical support or help desk support to end users.
- Experience troubleshooting hardware and software issues.
- Experience troubleshooting macOS, Windows 10/11 issues.
- Strong skills in explaining confusing or complex information in a simplified way.
- Intune or MDM experience a big plus!
The base salary range listed below for this position is inclusive of all U.S. States and Washington D.C. Actual pay will depend on the candidate’s location and experience.
Salary range: $70,000 - $105,000 DOE
Applicants must be currently authorized to work in the United States on a full-time basis with no sponsorship needed now, or in the future.
We encourage you to apply even if you do not meet all of the qualifications, but feel you would be a good fit for the position. However, you must be located in the United States.
Benefits & Perks
We offer competitive salaries, stock options, medical, dental, vision, life and disability coverage, HSA with employer contribution, FSA, flexible vacation, commuter benefits, a 401k plan, and more.
At Lively, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds to apply. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Come join us in our mission to help people optimize their healthcare spending, maximize their savings, and better their livelihood!
Job Type: Full-time
Pay: $70,000.00 - $105,000.00 per year
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