Job description

At StrataDx, we value our employees for their skills, expertise, work ethic and collaborative approach. We also pride ourselves on being a diverse group from different backgrounds, cultures, and communities. We realize people have choices: where they live, work and play, and we are grateful to have such an incredible work force. We celebrate and value each employee’s uniqueness, and what each brings to our organization. That is the culture we have created at Strata. We welcome those differences as we consist of a team that speaks multiple languages and represents the many diverse places from which they came. Our patient specimens are no different. The way we treat each slide individually is the way we treat our employees, with the respect and care they deserve. We hope that is why you choose to join the Strata family.

Come join our team at StrataDx! We are a CAP accredited pathology laboratory with locations in Winchester and Lexington. We pride ourselves on creating an environment where there is high staff morale and where quality service delivery sets the standard.

IT support is the central point of contact for all IT related incidents and service requests. The role of the IT Support Engineer is to provide first line support for all staff and users on all technology platforms including, but not limited to, PCs (desktop and laptop), mobile devices, phone systems, and any/all peripherals.

Requirements

· Advanced education or commensurate experience

· Proven working experience with assigned applications

· Experience supporting multiple hardware platforms and software applications at one time

· Solid technical background with understanding and/or hands-on experience in hardware support and related peripherals

· Excellent communication skills

· Excellent written and verbal communication skills

· Solid organizational skills including attention to detail and multi-tasking skills

· Strong working knowledge of Microsoft Office

· Experience supporting hardware in a healthcare environment, especially a lab environment is a definite plus.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• On call
• Rotating weekends

COVID-19 considerations:
COVID testing as requested and mask wearing

Ability to commute/relocate:

• Lexington, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person

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