Job description

Job Content

• Team up with IT groups for Windows environment support
• Printer/fax/copier and Video conference equipment configuration and maintenance
• OA/RD tickets/requests follow-up and urgent incident escalation in day-to-day work
• Routine desktop/laptop hardware and software installation and troubleshooting, including
• virus/malicious programs clean up on problematic Windows clients
• IT hardware inventory (laptop/desktop, spare parts) maintenance
• Attend and actively participate in local OA ticket review meetings on a monthly basis
• Escalate outstanding issues to local IT manager in accordance with published guidelines
• Be able to work overtime on requested business demands such as office move support in the weekend

Requirements

• Solid experience with Windows platform support and relevant troubleshooting.
• Basic Linux (Ubuntu, macOS) operation and troubleshooting
• Experience with Cisco IP phone and Video Conference system maintenance
• Solid knowledge of network fundamentals, including TCP/IP, DNS, SMTP, DHCP protocols
• Solid experience with MS Office365 support
• Experience in antivirus/malware incidents cleanup on Windows platform
• Good communication skills and customer-oriented
• Good problem-solving skills and be able to work independently
• Be able to remote support users over the phone
• Hold a positive working attitude and be a committed team player
• Provide basic user training on IT fundamental services introduction
• Must be detail-oriented, accurate, and well organized
• Knowledge of the Remedy Incident Management system is a plus
• The ability to speak Mandarin is a plus

Job Type: Full-time

Salary: $26.00 - $30.00 per hour

Experience level:

• 1 year

Schedule:

• 8 hour shift

COVID-19 considerations:
1. Wash your hands regularly with soap and running water.
2. Cover your mouth and nose when you cough or sneeze.
3. Wear a face mask at all times.

Ability to commute/relocate:

• San Diego, CA: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Work Location: In person

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