Job description
Overview:
id Software is looking for an enthusiastic, self-motivated IT Support Specialist to join our team here in Richardson, Texas. We are looking for a dedicated problem solver who can multi-task and prioritize tasks in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.
Responsibilities:
- Provide technical support to end users by phone, email, and in person in a friendly, professional manner
- Take ownership and monitor support requests to ensure a timely resolution
- Deploy, configure, and support personal computers, laptops, and network appliances
- Identify, research, and resolve hardware, software, and network issues
- Install hardware components, drivers, and other upgrades
- Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
- Install, configure and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
- Assist with user account creation, modification and termination across multiple applications such as Active Directory and Exchange
- Track hardware and software assets in an inventory system
- Unpack new hardware and RMA or dispose of defective hardware
- Assist with and lead new projects as they arise
- Perform other tasks as assigned
- 1 to 2 years of corporate IT experience
- Excellent customer service and communication skills
- Strong PC hardware and software experience (build, repair, and troubleshooting issues)
- Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
- Extremely detail-oriented, trust-worthy, and reliable
- Must be a team player and be willing to work independently with minimal supervision
- Able to lift 60 pounds (monitors, computers, printers, servers)
- Be able to assist with occasional afterhours emergency on call support
- The desire and ability to grow and improve technical skills on a daily basis
- Bachelor’s degree in Information Systems or equivalent experience
- Experience in IT support
- Experience with networking appliances and technologies such as switches and Wi-Fi
- Experience with Audio/Video equipment
ZeniMax Media California Applicant Privacy Notice
E-Verification Notice:
E-Verify_Participation_Poster
IER_Right_to_Work_Poster
arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, arclintfl.com is the ideal place to find your next job.