Job description

Dashiell is a leading national provider of technical services to the electric utility, power generation, industrial, renewable and energy industries. These services include planning and systems studies, design and engineering, maintenance and testing, program management, construction, and turnkey EPC projects. Built on 50 years of experience handling large scale complex projects; Dashiell is unique in that we are a turnkey Engineering, Construction, and Testing company that specializes in medium and high voltage electrical infrastructure. More information about Dashiell can be found at www.dashiell.com.

The IT Support Specialist position is located at our Houston office located at 12301 Kurland Drive, Houston, TX 77034.

Primary Function:
The IT Support Specialist is responsible for installing, configuring, upgrading, maintaining, and repairing workstations, printers, peripheral devices, and software at multiple locations.

Duties & Responsibilities:
Employee may be called upon to perform any or all of the following functions:

• Install, configure, and support desktop and laptop workstations, software, printers, peripherals, etc. This includes Microsoft Office suite and various other Windows hosted applications.
• Provides end users support for workstation operating systems, hardware and network issues.
• Provides support for Microsoft Office suite, web browsers, anti-virus, file management, and back-up system.
• Installs, configures, upgrades, maintains, repairs or replaces, and documents hardware and software systems.
• Assists with Network Admin projects as needed.
• Proactive in ensuring customer satisfaction through workstation systems integrity and reliability.
• Periodic after-hour support for system upgrades to ensure business continuity.
• Travel to remote offices no more than 10% of the year.
• Other duties as required

Minimum Qualifications / Experience:
Associates Degree or A+ Certification is preferred. Minimum of 2 years of experience within a corporate IT environment providing direct IT support to end-users remotely and in-person is preferred. Previous experience supporting an engineering environment is a plus.

Possess skills in the following areas:

• Advanced working knowledge of modern desktop operating systems and related computer technologies
• Outstanding customer service skills
• Proactive in ensuring customer satisfaction
• Detail-oriented with ability to work on multiple projects simultaneously
• Excellent analytical and problem-solving skills
• Proven communication skills, both oral and written
• Self-motivated

Dashiell provides a competitive compensation and benefits package. The Company provides life insurance, accidental death & dismemberment insurance, long term disability insurance, and an employee assistance plan at no cost to the employee. Benefit offerings also include a choice of traditional PPO or one of two HDHPs, with corresponding FSA or HSA, dental, vision, supplemental life insurance, short-term disability insurance, critical illness insurance, group accident insurance, hospital indemnity insurance, a 401(k) with immediate vesting, and more!

Must be at least 18 years of age and legally authorized to work in the United States on a permanent basis without visa sponsorship. No third-party recruiters, please.

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