Job description

NVNA and Hospice is the only independent non-profit home health agency serving Boston's South Shore. Founded in 1920, NVNA and Hospice provides the full continuum of care from home health, palliative, and hospice to support patients and families. We support what everyone wants - high quality care at home. Advanced technology helps us to care for complex patients in the comfort of their own home surrounded by family and friends.
Covid Vaccine Requirement: NVNA and Hospice requires vaccination for Covid-19 as a condition of employment.
The Information Technology Support Specialist is

• Temporary position working 20-24 hours/week for approximately 6 months.
• An In office position on Saturday and Sunday from 8AM-5PM to assist clinician with IT related issues.
• In addition, one weekday for training and special projects.

The IT Support Specialist is a great opportunity for a college student in undergraduate or graduate studies and will provide direct technical assistance and support to NVNA staff for network, hardware, and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. This is a continuous appointment, initially lasting up to 6 months with the potential to go beyond that.

• *Essential Functions:

• Respond to user requests for service, troubleshoot problems and help develop solutions.

• Support PC hardware components, desktop operating system software, and application software.

• Perform minor repairs to equipment and arrange for other servicing needs.

• Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

• Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.

• Monitor backup systems and procedures to ensure data security.

• Record activities, solutions, and other responses to request for service.

• Assist in maintaining inventory records and documentation for equipment.

• Consult with vendors, perform research, and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.

• Provide backup technical support for network including router, firewall, and wireless access point.

• Maintains open communication and positive working relationship with staff.

• Perform other duties/projects as assigned.

• *Non-Essential Functions:

• Assists the CFO in special projects

• Other agency-related responsibilities as assigned.

Skills and Abilities:

• A basic understanding of computer network cabling and network file and print services.
• Proficiency in computer applications:

*

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

• Conducting research via internet
• Ability to prioritize tasks and efficiently manage time.
• Ability to exercise good judgment and effectiveness.
• Strong oral and written communications skills
• Ability to respond effectively to inquiries or complaints.
• Ability to develop, maintain, and promote strong internal and external relationships
• Ability to define problems, collect data, establish facts, and draw valid conclusions

• *Education:

• Must be pursuing an undergraduate or graduate level degree in a business, communications or computer related field
• Minimum of two years of college or trade school education in a business, communications or computer related field.

• Experience: *

• Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization.

NVNA and Hospice is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status.

Job Types: Part-time, Temporary

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