Job description

Doggie Style Pets is actively seeking a full- time Retail Technical Support Specialist to provide support to our 13 retail locations and our Home office in Philadelphia.

The Retail Technical Support Specialist will provide internal retail store associates with high quality, courteous and accurate technical information and support in a timely, efficient and professional manner. The primary focus is on a one-to-one interaction via telephone, e-mail or chat, exercising sound judgment and working independently on a wide range of support issues.

The ideal candidate must be organized, knowledgeable about Retail IT support issues, and effective at communicating.

Responsibilities:

• Identifies, researches, and resolves routine technical problems to retail end users for basic computer, application, system, device, access and hardware issues.
• Telephone Support – ensure that store associate questions are answered completely in a professional, responsive manner, commitments to perform research and follow-up are completed, open issues are resolved
• E-mail & Chat Support – answer and complete all assigned messages or contacts; ensure that all store associate questions and issues are addressed in the reply.
• Communication – provide feedback on support issues, resolutions or suggestions to immediate manager. Communicate trends, issues and appropriate solutions to team and management and provide follow up as necessary in a timely manner.
• Maintain, recommend, and install hardware and software.
• Install web-based cameras. Monitor cameras to ensure that they are functioning properly.
• Maintain and ensure data security.

Qualifications and Experience:

• Excellent interpersonal skills to establish and maintain effective relationships with employees, superiors and business contacts in a professional and courteous manner
• Excellent written and oral communication skills, including strong listening skills
• Advanced computer skills with emphasis on retail technology
• Must exhibit dependability, adaptability and flexibility
• Ability to diagnose and troubleshoot issues
• High level of comfort speaking on the telephone

Please include desired salary in your reply. Compensation will be based off of experience and we are open to negotiation.

Job Type: Full-time

Pay: $12.28 - $31.93 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

COVID-19 considerations:
We require all new employees to be fully vaccinated for Covid unless they have a valid reason.

Experience:

• Retail POS support: 1 year (Preferred)
• IT support: 1 year (Preferred)
• Secuity Camera: 1 year (Preferred)

Work Location: Hybrid remote in Philadelphia, PA 19106

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