Job description

OASYS Tech is a premier Managed IT Services Provider (MSP) searching for qualified candidates to join our team.

We have positions available that are both entry-level up to System Engineers. These role will be supporting clients, triaging support requests, providing documentation in our ticketing system as well as assisting with various projects. We support our clients both onsite and remotely by troubleshooting IT related issues.

We are located in Burlington, WA, serving clients in Skagit, Whatcom, Island, & Snohomish counties in person, or by remote access from our Burlington corporate offices.

OASYS, Inc. offers:

• 100% Paid medical, dental, vision, long term disability, & Life Ins for employees
• 401(k) Company Match
• Safe work environment
• Modern office setting
• Company perks (including Paid Time Off (PTO), 9 paid holidays)
• Growth opportunities

Essential Position Functions:

• Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; display openness to other people’s ideas and thoughts.
• Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Minimum Qualifications:

• Graduate from college-level coursework
• 2+ years experience in a helpdesk setting, both covering computer-related work such as computer repair, technical troubleshooting, application support, and server operating systems. Depending on position, (5-7 yrs - additional years of server and network management will be required.
• Knowledge of Microsoft Windows Active Directory users and computer management, security groups, or Group Policies.
• Knowledge of Windows networking such as DHCP, DNS, subnets, gateways, etc
• Knowledge of creating, deploying, and troubleshooting desktop OS or image issues and applying Windows Security patches and antivirus software.
• Ability to troubleshoot Windows desktop and office productivity applications such as Microsoft Windows 10, Microsoft Office 365 suite, enterprise client applications, printers and mobile devices.
• Possess a valid CompTIA A+ certificate, or equivalent
• MSP experience is a plus
• An equivalent combination of education and experience will be considered.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you live in Snohomish, Skagit, Island or Whatcom county?

Education:

• Associate (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Work Location: One location

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