Job description

Hello ,

Hope you are doing well,
We are looking for a candidate for ITIL certified change manager,if you are intrested or if you have any consultant then please reach me on 4845490803

JOB TITLE - ITIL CERTIFIED CHANGE MANAGER
Client –*State of Taxes*
Duration – Long Term
Location - Austin, TX(Remote)

Project Description

• Own the Enterprise Change Management process for TxDOT ITD; defining goals and core requirements of the process; accountable for process adherence, process execution and continual process improvements
• Partner with other process owners to coordinate and facilitate effective processes that Change impacts such as the asset tracking tools, incident tickets, etc.
• Serve as the TxDOT ITD oversight for Change Advisory Board (CAB) meetings
• Ensure that Change Implementation risk is understood and mitigated to increase the likelihood of successful implementation at first attempt
• Escalate any Changes which are damaging the quality of the services
• Ensure all Changes comply with process controls

Key responsibilities:

• Ensure quality of tickets (e.g. that they have agreed to elements)
• Ensure that Change implementation risks are understood in order to increase successful implementation at the first attempt.
• Liaise with parties as needed (in partnership with contracted vendor) to facilitate information and confirm approvals for changes are communicated and understood by all stakeholders
• Ensure RFCs are allocated an appropriate priority in collaboration with the requester to ensure appropriate scheduling
• Oversee and confirm process whereby CAB meeting agenda and notes are captured and issued to participants in a timely manner
• Track implementation progress and report back to all parties
• Ensure a back-out plan is in evidence and has been considered within the overall implementation plan to minimize impact to service availability
• Oversee that Configuration Items (CI) are linked to the Change
• Assist in arbitration of Change queries as needed in partnership with contracted vendor
• Oversee approvals process is working effectively and appropriate approvers are in the workflow
• Oversee change related documentation for quality and consistency
• Oversee the documentation on change tickets and perform quality assurance and assessments for effectiveness
• Ensure all impacted / interested parties are informed throughout the Change lifecycle
• Take personal control of Emergency and Expedited Changes
• Participate in Post Implementation Review meetings (as needed basis)
• Manage any follow-up actions identified from Post Implementation Reviews (as needed basis)
• Create and distribute daily, weekly and ad-hoc reports (as needed and appropriate)
• Conduct training related to this area as needed and appropriate, in partnership with contracted vendor

SKILL MATRIX:

• Must have an understanding of ServiceNow tool, processes, and reporting
• Acted in a change management capacity in an IT service delivery function
• Remain calm under pressure; be able to prioritize their workload and multi-task.
• Is driven and personally invested in ensuring that participants in the Change Management process enable the processes value objectives are met
• Experience in the use of KPIs to track trends and drive behavior.
• Have a good knowledge of the Services Levels and associated methodology; ideally in a multi- service provider environment with shared SLA’s
• Experience with IT Service Management, ITIL practices
• Strong verbal and written communication skills.
• Demonstrated analytical thinker
• Ability to learn subject matter, processes, people and learn how to be effective quickly in a new environment
• Have the ability to quickly establish credibility with the delivery teams (internal and external).
• Experience with IT Service Management, ITIL practices
• Acted in a change management capacity in an IT service delivery function
• ITIL Foundations or ITIL Practitioners Certification

Job Type: Contract

Salary: $75.00 - $85.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• SHARE YOUR E-MAIL ID

Experience:

• Business development: 3 years (Preferred)
• Sales: 3 years (Preferred)
• ITIL CERTIFIED: 2 years (Preferred)
• IT service management: 2 years (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: Remote

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