Job description

Advantech is supporting the Federal Civil Government in Enterprise Development Operations Services, transforming and modernizing numerous legacy systems via design & development, integration and operations & sustainment across numerous functional areas.

The ITIL Service Manager defines and maintains organizational structure, roles and responsibilities or staffing for the Service Management Team. The ITIL Service Manager may perform the following:

• Manage the entire Service Delivery unit or a sub-segment of the Service Delivery unit according to the agreed-upon Service Level Agreements and Operational Level Agreements
• Responsible for supporting in audit activities and take steps to ensure all gaps are addressed in a timely manner
• Provide periodic status reports/communications to stakeholders on Major incidents, other priority incidents and issues
• Weekly communication to management on issues, risks, accomplishments, SLA breaches, and KPIs
• Communicate status updates to executive leadership
• Manage the entire Service Delivery unit or a sub- segment of the Service Delivery unit according to the agreed-upon Service Level Agreements and Operational Level Agreements
• Ensure compliance to the Service Delivery Operating Model and Service Delivery processes, leverage tool
• Plan for and manage demand fulfillment based on priority
• Measure and monitor demand to make sure demand is met on a timely basis and within budget, and expectations are met or exceeded
• Identify resource requirements defined by skills and experience using resources effectively.
• Define team member roles and expectations, and gain timely feedback
• Manage day-to-day relationships with teaming partners and suppliers
• Identify and implement best practices, continuous improvements
• Level 3 is competent in subject matter and concepts and may lead individuals assisting in the work.

Qualifications:

• Level 1: 2 years of experience
• Level 2: 4 years of experience
• Level 3: 6 years of experience
• Bachelors Degree
• Eligibility to clear at Federal Civil / Public Trust

Job Type: Full-time

Pay: $57,919.36 - $132,490.13 per year

Schedule:

• 8 hour shift

Work Location: Remote

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