Job description

SERVPRO of Skagit County is seeking individuals who are self-motivated, proactive, responsible and service orientated to join our team! If you are dependable and excited about delivering quality service, you may be just the person we are looking for! This position takes a genuine interest in the customer's needs and the needs of the team. For those who put in the effort, there is great opportunity for growth. Experience is preferred.

Primary Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation
• Create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Position Requirements:

• 2+ year(s) of administrative or office-related experience
• Experience with writing estimates, job file processes, and quality assurance a plus
• Experience in service industry environment a plus
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
• Polite, confident, and excellent customer service skills, including listening and questioning skills
• Ability to remain calm and professional during tense or stressful situations
• Excellent organizational skills and strong attention to detail
• Very self-motivated and goal-oriented
• Ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate ® and proprietary software
• Minimum of HSD/GED preferred

Employee Benefits

• Competitive pay dependent on experience
• Medical, dental & vision insurance
• Sick & vacation time
• 401(k) plus company match

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Work Location: One location

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