You will support Modine relationship with designated customer(s) and help produce annual and long-term business plans for company. The Key Account Manager will report to the Global Key Account Manager or Sales Manager at our corporate headquarters in Racine, WI (hybrid/onsite).

MAIN ACCOUNTABILITIES:

– Supporting customer relationship(s) with existing customer base; including the facilitation of technical, operations and administrative resources within Modine to support customer needs

– Maintaining and achieving profitability levels on existing/new business consistent with company targets, and raising awareness to roadblocks to meeting such targets

– Providing important customer input to be used in establishing/updating annual and long-term business plans (Operating Plan, Capital Plan, Sales Forecast)

REQUIRED QUALIFICATIONS:

– Bachelor’s degree (engineering or business)

– 3+ years minimum experience in business development, program management, sales/marketing or engineering

– Strong interpersonal, presentation and written communication skills

– Must be organized and able to prioritize many functions

– Must be PC literate and able to use MS products (Excel, PowerPoint, Word, and Project.; SAP experience)

POSITION REQUIREMENTS:

– Regular travel is required and in certain cases may include overseas travel.

– Flexibility in and outside of working hours, including early morning or late evening work hours to support programs in other regions.

KEY RESPONSIBILITIES:

– Prepare and submit customer quotations for new programs, and for updates to existing programs (such as may be required based on design changes, market updates, currency adjustment).

– Use the Global Quote Response System (GQRS) for all quoting activity and complete post-quote assessments in GQRS to support management tracking of business wins/losses, and reasons why.

– Initiate program PMP activity including kick-off Gate 0 process upon receipt of customer RFQ and oversee new projects through Gate 1 review.

– Maintain customer pricing, on a quarterly or semi-annual basis. This includes metal-pass thru, year over year cost downs and tariff agreements.

– Interface with customer portals to respond to RFQ’s and required pricing actions

– Support product line rationalization efforts to align current offerings with company future portfolio outlook

– Support product line transfers and coordinate with colleagues to set up the customer

– Support price realization activities aimed at bringing product pricing following target profitability levels. Such activities may pertain to serial production models and new and legacy service product.

– Assist Credit Department through direct customer contact to bring resolution to outstanding payment issues in effort to improve DSO.

– Obtain customer input to be used as guidance for the annual 5-year sales plan. Feed volume, pricing, and capital spending input into these annual and long-term plans.

– Communicate customer expectations to the appropriate audience within the company (new Payment Terms, Terms and Conditions, Delivery Windows, “Cost of Poor Quality”).

– Help manage Modine warranty exposure through warranty negotiations with customers and establishment of applicable formal warranty agreements.

– Assist Operations with communicating recovery plans to customer when needed.

– Assist Operations group with matters of customer delivery performance and customer quality. Track and communicate potential customer line impacts due to late shipments.

– Support Operations in cost recovery related to expediting parts both into Modine and to the customer

– Promote awareness of existing and upcoming Modine capabilities/offerings with customer base through periodic product offering and global footprint updates.

– Build company charts for important customers and establish contacts list and suggested pace and forum for regular interaction with appropriate customer contacts.

– Identify product offering and cost deficiencies that may result in barriers to growth with current strategic customers or pursuit customers/markets.

– Work with engineering (Manufacturing, Application, and Product) to ensure prime path product selections are following Modine global product strategies.

– Build upon understanding of competitors’ position in important markets (product offering, global presence, markets served, pricing level).

For California Residents - Privacy Disclosure

Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants!
EOE/Minorities/Females/Vet/Disability

Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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