Landscape Maintenance Account Manager

SUMMARY
This key middle management potion plays an instrumental role in the achievement of the
company’s overall vision and mission. The primary roles associated with this position are as follows and are defined below:

PRIMARY ROLES/FUNCTIONS

• Customer Satisfier: Serves as the primary point of contact for a select customer base, and provides all operational and customer service needs for those clients.
• Employee Developer: Manages and directs employees engaged in landscape maintenance activities in regards to operational activities and relevant employment matters.
• Operational Manager: Ensures that all maintenance and services are delivered in a proactive manner, according to contract specifications and within the job budget.
• Sales and Business Developer: Sells enhancements and upgrades to existing clients, and provides referrals to the business developer for potential new accounts.
• Financial and Administrative Manager
• Leader: Promotes a positive work environment by inspiring trust and team spirit among co-workers and direct reports

SKILLS, KNOWLEDGE & EXPERIENCE

• Landscape maintenance (2 years)
• Strong verbal and written communication
• Team oriented, collaborative approach
• Excellent organizational and time management skills
• Attention to detail is critical to maintain high quality of care
• Exceptional customer service
• Positive attitude
• Takes initiative and pro-active approach to improve performance
• Assumes responsibility, authority, and accountability for all activities
• Ability to develop budgets and job estimates
• Knowledge of plant material
• Motivated to grow and develop new business
• Ability to prioritize and multitask

COMPANY CORE VALUES

Each employee is required to demonstrate the following set of core values at all times while on the job. The behaviors are critical to the success of the Account Manager:

S C A P E:

Safety:

• Consistent application of rules and polices for self and others.
• Participation in safety program and training.
• Recognizes and prevents hazardous situations for self and others

Collaboration:

• Listens to new ideas without becoming frustrated or defensive.
• Keeps others up-to-date with critical information using a variety of communication media.
• Collaborates positively with other team members and gives and receives feedback.
• Seeks to understand others.
• Invites response and dissent.
• Gives constructive feedback.

Achievement:

• Initiates work activities without necessarily being instructed to do so.
• Identifies problems, possible causes and communicates potential solutions in a constructive manner.
• Sets and achieves high goals.
• Has a bias for action.
• Creates direction, assumes personal responsibility and works with others in the achievement of goals.

People:

• Treats others with respect and dignity.
• Encourages and demonstrates teamwork in day-to-day interactions.
• Provides coaching and feedback to develop team members to fullest potential.
• Readily shares knowledge with others.
• Fosters a positive, enjoyable work environment.

Ethics:

• Maintains the highest ethical standards in business dealings.
• Personally models desired values and behaviors.
• Maintains and practices commitment to honesty and trust in every facet of behavior.
• Demonstrates integrity by standing by decisions and commitments.