Job description

Learning & Customer Experience Specialist

At Pivot Point®International, we believe it’s our responsibility to evolve hair and beauty education, challenging the status quo. For 60 years, our continual commitment to creating rich educational experiences and developing best-in-class educational content has enabled us to foster over 1 million individuals, on six continents, as they realize sustainable careers within the beauty industry. We know what drives beauty professionals to succeed—what they see as relevant to further their careers; we provide education, tools, and a community in which to thrive. Pivot Point International’s philosophy of lifelong learning, combined with our offerings, encourages growth and professionalism in an industry that is built on products and services that help everyone look and feel their best.

We are seeking an enthusiastic and dedicated team member to enhance our customer experiences in every interaction. The Learning & Customer Experience Specialist will support all Pivot Point International products to a diverse group of clients through a variety of channels.

What You’ll Be Responsible For:

• Supports customers on Pivot Point education, products, platforms, and methodologies through various forms of delivery
• Collaborates with the Experience Management team with new account set up, ordering, requests, compliments, and complaints.
• Utilizes internal systems to process customer orders, track purchase history, identity future opportunities, and update customer information.
• Responds to customer questions related to education materials, products, platforms, and methodologies
• Partners with Client Success Managers and Sales Directors to process customer orders and requests.
• Anticipates customer inventory needs based on class start dates and coordinates order, ship, and delivery dates.
• Proactively advises and recommends products, tools, and services to customers.
• Responds to customer queries in a timely and effective manner, via phone, email, and chat applications
• Conducts research to discover new business opportunities in various assigned areas
• Supports the development of training materials and education content
• Keeps informed of new job-relevant technologies
• Coordinates and maintains up to 50% travel to support in-field training, events, and meetings.

What will make you successful here:

• Superb presentation skills and comfort with speaking and demonstrating in front of large audiences both in-person and virtually.
• Diverse and excellent technical skills.
• The ability to anticipate problems, think ahead, and offer proactive solutions.
• A passion for facilitating learning in all forms.
• A desire to create and facilitate great learning in the beauty education space.

What you bring to Pivot Point International:

• An active educator license in good standing (Cosmetology, Barbering, Esthetics or Nails).
• Community college or high school program instructional experience preferred.
• Solid knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office, Zoom, and Adobe.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Superb communication, collaboration, and problem-solving skills.

What We Provide:

• Competitive market salary.
• Comprehensive medical, dental, vision, and life insurance plans.
• 401k Retirement plan with Company match.
• Company-issueded technology equipment.
• Continuous learning environment.
• A fulfilling, challenging work experience.
• A chance to change people’s lives.

As part of our dedication to an inclusive and diverse workforce, Pivot Point is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

License/Certification:

• Teacher's License in Cosmetology, Barbering or Esthetics (Required)

Work Location: Hybrid remote in Chicago, IL 60631

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