Leasing Training Manager

Who We Are

University City Housing (UCH) is a Philadelphia-based firm that buys, renovates, maintains and manages real estate for long-term investment. With over 4,000 residential units and 250,000 square feet of commercial space in Philadelphia and the surrounding suburbs, University City Housing has provided the Greater Philadelphia area with quality apartment homes and places to work since 1967.

We strive to showcase our pride in our management services, leasing excellence, and impeccable maintenance through each of our valuable team members. Our goal is to provide our customers with a memorable and quality living and working experience with UCH.

University City Housing Company is seeking a full-time outgoing and enthusiastic Leasing Training Manager to work throughout our portfolio within Greater Philadelphia. If you have leasing and training experience; love motivating and mentoring team members– we would like to talk to you!

What You Will Be Doing

This full-time role emphasizes training, customer service, and project management skills. The Leasing Training Manager is a specialist who helps the business by developing, facilitating and supervising training programs for Team Members that enhance the effectiveness of the workforce. The Training Manager will work across many departments to get Team Members up to speed in their specific job duties as well as the overall needs of the company. The Training Manager will both conduct and coordinate training on various topics including use of the company’s IT systems and software, leasing, customer service, maintenance, general management and assorted other topics.

Leasing Training Manager Duties include but are not limited to:

• Oversee leasing and marketing performance by working closely with management to ensure Team Members are trained and developed accordingly
• Support hiring managers with new hire training and onboarding along with managing the new hire leasing training program
• Implementing Company Policies and Procedures
• Identify and assess future and current training needs
• Design and deploy new and innovative training programs, both in-person and online
• Facilitate leadership, management and competency training initiatives
• Develop impactful training materials, presentations and communications, update as needed
• Create standard operating procedures (SOPs) for each department
• Manage, track and record training and development programs to ensure that employees are receiving the appropriate training
• Provide assistance to leadership in evaluating the need for training or other departmental interventions for team members from onboarding through promotion
• Maintain calendar of events for various learning and development events and programs

Our Comprehensive Benefits Package for Full-Time Employees Includes:

• Opportunities for professional and personal development and career growth
• Competitive Salary
• Comprehensive Health Insurance - Medical, Dental, Vision
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Retirement plan – 401(k) with up to 4% employer match
• Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
• Employer-paid Short-term Disability
• Voluntary Long-term Disability
• Voluntary Life Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Annual Awards & Recognition
• Company Paid Certifications & Licensing
• Employee Referral Program
• Apartment Discount Available

Link to our real estate portfolio: www.uchcareers.com/our-properties

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