Job description
Do you like to help others? Are you passionate about benefits? Are you a team player? Our clients come from all walks of life and so do we. We strive to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our company stronger. If you like to help others and love to be part of a team, look no further.
Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. We are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customer benefit communication and administrative services to our client’s individual employees.
Our company has a wide range of benefits including medical, dental, vision along with voluntary benefits; employer-paid benefits STD, LTD, and Term Life; 401k match, 11 paid holidays, and Paid Time Off.
The Leave Coordinator operates remotely for an assigned client to provide Leave of Absence support services to the client’s Human Resources department and employees. Responsibilities include direct employee support and various client-specific administrative duties related to Leave of Absence.
Client: The University of Kansas Health System
This role is primarily REMOTE working from home but may require the need to come into the office from time to time. Must live
in the Kansas City Metro area.
ESSENTIAL FUNCTIONS
1.
Employee Service and Support: Develops a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and leave of absence programs; responds to employee and carrier inquiries in a timely manner; investigates and resolves leave-related concerns; supports leave of absence email inbox and/or contact center, as assigned; acts as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers
2.
Administrative Service and Support: Completes various administrative leave-related duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) processing of leave of absence and return-to-work requests; auditing of leave data; billing administration; leave and disability claim support
3.
Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends
4.
Performs all other tasks as assigned
REQUIRED EDUCATION AND EXPERIENCE
1. High School Diploma/GED equivalent
- Intermediate proficiency in Microsoft Excel
- Demonstrate polished articulate verbal and interpersonal communication skills
- Professional experience demonstrating superior customer service skills while multi-tasking and working under pressure of deadlines
- Professional experience demonstrating self-motivation and result-driven outcomes with little to no supervision
- Proven experience following a step-by-step process while using deductive reasoning to produce positive outcomes
- Strong knowledge of leave of absence benefits and regulations
PREFERRED EDUCATION AND EXPERIENCE
- Strong knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
- Associate’s or Bachelor’s Degree or equivalent combination of education, training, or experience
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