Responsibilities of the Legendary Guest Service Rep:

• Assist Premium clientele at all events at Amway Center (Orlando Magic home games, concerts, family shows, Solar Bears games, STH events, sales events, etc.
• Assist with pre-event needs and set-up. Assist premium clientele on different levels of Amway Center throughout event and break down post-event.
• Assist in Premium areas by checking tickets & distributing wristbands, solving complaints, troubleshooting during the event, and ensuring Premium fans’ needs are met throughout event.

• Answer guest inquiries with intelligence and courtesy and respond or dispatch accordingly.
• Obtain intimate knowledge of Amway center, i.e. location of restrooms, ATMs, concessions etc.
• Provide each guest with a professional and courteous greeting and outstanding guest service.
• Seek opportunities to create memories by anticipating needs, exceeding expectations and building relationships.
• Assist with pre-event needs and set-up including checking areas for cleanliness, damages and reporting items in need of attention in a timely manner.
• Maintain clean and orderly guest environment and maintain proper protocols to ensure cleanliness and guest satisfaction.
• Assist all guests by carrying out Amway Center common purpose – “Creating legendary experiences for everyone by delivering world-class service and entertainment.”
• Work closely with other Orlando Magic departments and Amway Center partners to ensure special requests are met and guest’s expectations are exceeded.
• Demonstrate solid communication skills when serving as a staff touchpoint to Amway Center building partners, Amway Center Box Office and security.
• Handle complaints and unpleasant guests in a professional manner, with the best interest of the customer and the company in mind.
• Work in both indoor and outdoor positions as required. May be exposed to elements including but not limited to direct sunlight, cold weather, rain, and the smell of concession food.
• All other duties as assigned.

Qualifications needed:

• High school diploma or equivalent professional experience required.
• Minimum of two years customer service related work preferred
• Staff must be available for 50% of events at Amway Center each month.
• Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.