Job description
We are looking for a Assistant Service Advisor to join the Hoffman Auto Group family!
Check out what over 100 years of trust
looks like in our culture!
What does an Assistant Service Advisor at Hoffman Auto Group do?
Role Purpose
Support the senior service advisor in all capacities, ensuring the best possible customer experience for our clientele.
Leadership
This position has no direct report
Core Accountabilities
- Assist the Senior Service Advisor in all facets of client interaction and documentation/processing, to include but not limited to; the making of the appointment, meet and greet, creation of an RO, drop off and pick up, loaner car processing, all while maintaining manufacturer standards for documentation and Customer Satisfaction.
- Meet all production metrics as prescribed by Management.
- Process all documentation to state and/or manufacturer standard.
- Complete all required training for Certification as prescribed by Management.
Competencies and Qualifications
High School Diploma- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
Get to know Sam Pines in the Fixed Operations department
@ Hoffman Auto Group
Monday - Saturday with an off day during the week
7:00am - 5:30pm
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