Job description

Reports To: HEAP Energy Education Manager

Position Summary: Responsibility for reviewing applications for accuracy and verify eligibility of documentation for processing. The APS will also provide assistance with proper understanding of documentation required for service and assistance with the completion of forms.

Essentials Duties

· Reviews all mail in- applications for accuracy prior to entering data in computer for two programs.

· Review applicant documentation to verify eligibility

· Enters and tracks customer data into the data processing system to process customer

payments and to generate customized reports for two programs.

· Generates weekly rejection reports to ensure for accuracy.

· Contact applicant with rejected applications that need corrections and re-transports each record to funding source for processing.

· Maintain daily/weekly/monthly reports to ensure targeted goals are being met.

· Ensures customer files are maintained in compliance with reporting and auditing

requirements of two funding sources.

· Performs general clerical support functions including filing, copying, faxing,

typing, processing applications and data entry.

· Process and complete customer applications.

· Maintain and enter customer information on to a mail log for all incoming mail.

· Maintains confidentiality of all information and handles sensitive and confidential

information in accordance with established procedures.

· Attends trainings, meetings and other program activities initiated by program

partners.

· Performs other job-related duties as assigned.

Minimum Requirements:

· High School Diploma or equivalent.

· 3 years Application Processing Or Eligibility Verification Experience

· 1 year of customer service and clerical experience

· Read, understand, speak and write English at a level appropriate for the

position.

· Read and comprehend relevant contracts, regulations, policy, procedures, management directives, and other appropriate program information.

· Ability to make decisions in standard procedural matters without immediate supervision.

· Ability to complete multiple tasks in a timely manner.

· Perform work duties with an appropriate level of proficiency required by the

job in word processing, email, calendar, spreadsheet, database and

presentation applications, including but not limited to, recent versions of

Windows, MS office, and the Internet.

Knowledge

Working knowledge of basic principles of various customer services programs. Familiarity

with establishing and maintaining strong customer service relations with a wide range

of social and ethnic groups. Obtain and record accurate information.

Typical Physical Requirements

Sit for extended periods; frequently stand and walk; normal manual dexterity and eye

Hand coordination; lift or move objects weighing up to 25 pounds from one place to

another; corrected hearing and vision to normal range.

Typical Working Conditions

Work is normally performed inside in an office environment; contact with other staff

and public; moderate level of noise.

Schedule : Monday-Friday 8:00am-5:00pm

Pay Rate : $20 per hour

Benefits - Medical/Dental/Vision/401k & Life Insurance

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Elgibilty Verification: 1 year (Required)

Work Location: One location

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