Job description

Title : License Service Support
Location : Raleigh, NC

Mode : Full Time

Job Description:

Description of Responsibilities:

• Works with client stakeholders to undertake & support complex sourcing projects to ensure delivery of category strategies
• Provides client stakeholders with supply market intelligence and market trends in professional services and non-enterprise software services
• Manages client line manager relationships and vendor relationships
• Leads the full sourcing process which includes development of scope, supplier selection, commercial negotiation, and contract execution.

Qualifications
Basic

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 4 years of experience in the job description.

Preferred

· Deep understanding of licensing value chain

· Good understanding of end-to-end service delivery value chain

· Take ownership of complex issues/transactions

· Effectively train & mentor team members/ Customers

· Ability to lead and motivate team to achieve performance goals

· Ability to manage processes to metrics

· Experience in managing client relationships and addressing issues

· Collaborates with client business entities and Operations to deliver an outstanding customer experience by supporting end-to-end Smart Licensing / Smart account set up

· Understanding of quality concepts

· Lead demos/training sessions with customers on licensing portals, best practices, consumption reports, etc.

· Flexible to work in EST or PST. Any 5 days working in a week (Sunday to Saturday)

· Advance level proficiency in MS Office

· Advanced Proficiency level in written and Oral English for business communication

· Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning no in enforcing business rules that must be followed and offering alternative solutions where appropriate

· Quick learner who easily applies problem-solving, critical thinking and analysis skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.

COVID-19 Considerations:
Vaccination required.
Masks are required to enter the office. Extra screening, sanitation and disinfecting procedures are in place

Work Remotely:
This role is Based out of office in Raleigh, NC.

Job Type: Full-time

Salary: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Raleigh, NC: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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