Job description

Major Objectives:
As the Service Manager, you will partner with the leasing team to ensure that vacant apartment homes are ready and available for rental in accordance with move-in schedules. You will also maintain an inventory of supplies and equipment, as well as purchase supplies in accordance with budget guidelines. You will lead, train, and supervise maintenance team members at the property, and ensure maintenance service requests are completed in a timely and efficient manner.
Specific Duties and Responsibilities:

• Ensure apartment homes that have been delivered by construction are move-in ready, and consistently inspect amenities to make sure they are always in proper working condition and clean.
• Resolve any customer and/or resident-related concerns or objections as they arise.
• In conjunction with the Community Manager, complete move-in/ move-out inspections with residents.
• With Community Manager’s input, initiate, prioritize, and assign individual maintenance team daily activities, including service requests, housekeeping, apartment turns, compliance, and ordering of supplies.
• Develops maintenance team members as a mentor.
• With guidance from the Community Manager, appropriately uses performance counseling to correct and/or improve performance issues when necessary.
• Maintains relationships with vendors, residents, team members, and associates on a professional level at all times.
• Consistently and effectively communicates with the Community Manager and relevant teams regarding community performance.

Additional Responsibilities

• Keeps in compliance with and abreast of all OSHA regulations.
• Works with and supervises outside contractors and vendors.
• Performs other duties as assigned by Management.
• Inspects apartment homes, buildings, and common areas regularly. Creates service requests to assign repairs of observed maintenance or housekeeping needs.
• Develops and maintains preventative maintenance schedule for applicable equipment.
• Conducts quarterly community audits to include: all operating mechanical and

non- mechanical parts; electrical, HVAC, plumbing, roofs, balconies, etc.

• Ensures compliance with State, Federal and local codes and oversees City and Fire Inspections.

Prerequisites:

• 5+ years experience as a Maintenance Supervisor.
• Must provide own tools.
• Valid driver’s license required.
• Experience with Property Management software, Entrata preferred.
• Must be willing to be on call and take emergency calls after standard working hours.

Certifications:

• HVAC certification required.
• CAMT certification preferred.
• Certified in OSHA programs and practices.
• CPO certification preferred.

Physical Demands:

• Ability to climb up to four flights of stairs to access apartments
• Ability to walk several acres to inspect community
• Must be able to lift 50-75 lbs. to perform all aspects of the job on a daily basis. Possibly operating dangerous equipment. Physical work may include moving furniture and equipment, shoveling, raking, lifting, climbing, walking, etc.
• Must be able to adapt to inclement weather.
• Ability to sit or stand for long periods at a time

Pre-Prerequisites (these are the most important items):

• Positive attitude.
• Relentless problem-solving skills.
• Will never claim the work of others as their own.
• We are trendsetters and standards breakers. Our intent is to consistently surprise our audiences by being excellent.
• Ability to anticipate.
• Understanding the difference between causation and correlation.

We are all broom pushers. Every member of our team is willing to work and support at all levels.

Initial Training and Orientation:

• Garrett Companies Onboarding Program
• Additional Training:

Ongoing Training:

• Membership in professional organizations and continuing education is supported by The Garrett Companies.
• Company specific Edge 2 Learn training provided.

Fun Perks We Think You’ll Enjoy

• Give Back- Volunteering is important. Use your VTO hours to give back to your favorite cause.
• Summer Fridays- Enjoy the warmer weather with half-days every Friday.
• Annual Ski Trip- A week long ski trip to Telluride for free? Sign us up!
• Time Off- We get it, life happens. That’s why you get your PTO immediately.
• Birthdays- Happy Birthday! Enjoy your special day with the day off work.
• Weekly Yoga- Can you say, Namaste? Now you can with weekly yoga sessions.
• Free Gym- Sick of paying for your gym membership? Don’t worry, you can use ours for free.
• Oil Changes- Performed in our parking lot, so you don’t have to use your spare time handling it.
• Car Detailing- Now your car can be just as “detailed” as you are.
• Haircuts- We’ve got your hairline covered with in-office haircuts.
• Perks based on HQ1 Greenwood, IN office offerings. Your individual office/ location may vary in applicable offerings.

Our Mission
To develop, build, and manage multifamily assets nationwide using an approach that creates value, eliminates risk, and provides superior risk adjusted returns, and to do it while keeping our culture intact.

Job Type: Full-time

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