GENERAL FUNCTION;

Perform duties as case manager. Provide information and support that increases the likelihood of successful mediation case outcomes, both in English and Spanish. Will set up and maintain mediation files. Works closely with clients, builds relationships with the legal community and other family services professionals. Use active listening techniques, neutrality and conflict resolution skills to assist disputants.

PRINCIPAL ACTIVITIES:

• Oversee mediation processes from intake to case closure.
• Meet regularly with family mediation team to provide support and address upcoming challenges.
• Review protective orders and other court orders which might impact mediation, with mediation team lead.
• Use active listening techniques and conflict resolution skills to provide information on services, complete pre-mediation case work, conciliate and mediate family cases.
• Maintain mediation files.
• Build strong relationships with mediators, legal community and family service providers including Child Protective Services and Court Facilitators, delivering brochures to community partners when needed.
• Attend required training and in-services.
• Other duties that relate to the DRC family mediation program as assigned.

QUALIFICATIONS:

• Bachelor degree or equivalent.
• Experience in conflict resolution required.
• Mediation skills helpful.
• Proficient in Office 360, intermediate computer skills, organized, customer-service oriented, professional individual with excellent oral communication skills.
• Basic Mediation Training and Certified Mediator is preferred.

Covid 19 Vaccination: VOAWW requires all employees to be fully vaccinated against the COVID-19 (SARS-CoV-2) virus with an FDA-approved vaccine. Fully vaccinated is defined as 14 days after the final vaccination dose has been administered. Vaccination cards, other electronic proof of vaccination, or approved ADA (Americans with Disability Act) Accommodation requests based on medical or sincerely held religious beliefs will be required as a condition of employment.