Job description

Join our team! Atlantic Vein Institute is a rapidly growing IAC-accredited independent medical practice specializing in innovative solutions for varicose veins and venous disease that offers complimentary aesthetic services. This is an exciting opportunity for a candidate with a passion for the medical and aesthetics fields and exemplary customer service. To ensure success, the Medical & Aesthetic Office Associate should be a confident and professional administrator with fantastic communication, interpersonal, organizational, time management and record-keeping skills that will contribute to the efficient day-to-day administration of the facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced team-oriented environment. Most importantly, the successful candidate is self-motivated with a willingness to learn and contribute ideas for improvement of the patient experience and operation of the facility. Initially the position will be part-time with the potential for full-time in the future. Compensation will be based on experience.

Medical & Aesthetic Office Associate Responsibilities:

• Greet and attend to patients in person and over the phone.
• Answer phone calls in a professional and courteous manner.
• Schedule and confirm appointments between clinicians and patients.
• Manage the check-in process for patient visits, including clinical and insurance paperwork, insurance processing, identification verification, collection of copays and balances, etc.
• Manage the check-out process for patient visits including scheduling testing and follow-up appointments.
• Professionally assist physician, medical assistants, vascular technicians, patients and visitors as needed.
• Assist with the complete and accurate documentation of patient visits.
• Assist with maintenance of exam rooms and office space as well as inventory and supply tracking.
• Perform all duties within HIPAA regulations and maintain confidentiality of all patient information.
• Liaise between external parties such as referring physicians, medical departments and facilities, pharmacies and vendors with discretion and professionalism.

Medical & Aesthetic Office Associate Requirements:

• 2 years of experience in a client/customer service role preferred.
• Working knowledge of Microsoft Word and Excel.
• Working knowledge of an EMR system a plus, eClinicalWorks an extra plus.
• Meticulous attention to detail with the ability to multi-task.
• Strong organizational, administrative, documentation and planning skills.
• Ability to work under pressure and react effectively to time-sensitive situations.
• Ability to use discretion while working with sensitive information.
• Passionate about customer service excellence.
• Interest in aesthetics a plus.
• Interest in practice marketing and development opportunities a plus.
• Proactively suggests ideas for the continuous improvement of the patient experience and the operation of the facility.

Most importantly, the successful candidate is a team-player with excellent communication and interpersonal skills. As the first person a patient meets when visiting or calling the office, the individual in this role is vital to our success!

This position can be molded to and evolve with the needs of the right candidate. The schedule is open to discussion and offers invaluable work-life balance. Our primary interest is finding the right candidate that will continue our mission of excellent patient care. Visit our website www.AtlanticVeinInstitute.com to meet our amazing team of professionals .

Work Remotely

• No

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Healthcare setting:

• Private practice

Ability to commute/relocate:

• Newburyport, MA 01950: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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