Bargaining Unit: EA

Rate of Pay: $25.78/hour + DOE

Summary

Supports Care Coordination patients and programs. Works with Care Coordinators to provide resource referrals, patient outreach, assessment assistance and coordination of care.

Essential Duties and Responsibilities

• Contacts patients to provide assistance and coordination of care under the guidance of Care Coordinator.
• Assists Care Coordinator with assessment of needs, resource coordination and referrals management.
• Works with Care Coordinators to assist with non-clinical aspects of the Care Coordination program.
• Provides support to Neuro-Trauma Care Coordinator to contact out of area patients for follow up assessment.
• Coordinates transportation, housing referrals, food resources and other social determinant needs.
• Arranges Durable Medical Equipment (DME).
• Assists with billing of Community Case Management (CCM).
• Provides assistance with medical record management for specialty referrals.
• Provides culturally competent patient support.
• Supports Director with data collection and other projects.
• Documents interventions in Epic.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

No Supervisory Responsibilities

Minimum Education/Experience

No Educational Requirement

6 months to 1 year of relevant experience

Required Licenses/Certifications

Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) - Upon Hire

BLS: Employee will be enrolled in the Resuscitation Quality Improvement (RQI) Basic Life Support (BLS) Entry or prep Curriculum (depending on their previous BLS Certification) - Within 3 months of hire into role

Other Experience/Qualifications

Required:

• Knowledge of medical terminology
• Familiarity with medical documents and medical chart components
• All certifications must be kept valid and current. Compliance with any future change in testing or certification required by state legislature.
• A willingness to be trained on-the-job in duties not previously learned
• Proficiency in EMR (Epic) software
• Ability to write routine reports/notes and correspondence
• Strong command of the English language

Preferred:

• Bi-lingual Spanish
• Experience as a medical assistant in a primary care setting or care coordination