Job description

We are currently seeking dynamic, detail oriented, multi task individual who excels at customer service to join our team. This is a high paced position. Position will work West Coast time from 9am – 6pm. Commute must be within 30 min. Duties will include but will not be limited to:

• Answering incoming telephone calls through call platform
• Respond to voicemails and resolve

• Run Medical Benefits while on phone with patient
• Must be able to explain benefits to patient while on phone, email, or SMS
• Update EMR with new patient information (Information will come from patient, doctor, or therapist)

• Fax, File, Organize to keep operations running smoothly
• Ability to understand how information impacts all systems (CRM & EMR)
• Ability to understand how information impacts departments (Patient Intake/scheduling/billing), patients, and therapists (information must be understood, analyzed, and provides to all parties “real-time”)
• Conversations with patients, doctors offices, other medical offices, insurance representatives
• Co-working with the back-office billing
• Must understand systems (OfficeAlly experience preferred)
• Ability to function efficiently and effectively in a fast-pace environment (smart and efficient)
• Ability to interact effectively with internal staff, patients, physicians and representatives of outside agencies
• Must understand organization to function efficiently
• Understand position will evolve over time with complexity

Experience:

• Must have experience in verifying insurance, knowledgeable in insurance benefits, deductible, co-insurance, and co-pays (we will test during screening for ability to run live and explain)
• Minimum 2 years of experience in customer service, highly preferred
• Must possess a minimum computer competency comprised of a working knowledge of Windows or a comparable system (specifically including keyboarding and mouse skills)
• Must additionally possess a working knowledge of basic word processing. E-mail browsers and on-line internet access
• Previous work experience in a healthcare, ambulatory or outpatient setting or physician’s office, preferred
• Strong interpersonal, written and oral communication skills for interacting with patients, payors, physicians and other CSHS customers
• Experience demonstrating the ability to handle multiple tasks frequently with short timelines, to prioritize and organize work and to complete assignments in a timely, accurate manner
• Ability to interact effectively with internal staff, patients, physicians and representatives of outside agencies
• Demonstrates ability to work well as a team player and independently
• English language proficiency

Please submit a cover letter telling us a little bit about you and why you are the candidate for the position. Initial phone screen will include VOB and EOB test.

Job Types: Full-time, Contract

Pay: From $23.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

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