• Reception, Call Handling, Registration.
• Appointment Scheduling Referrals.
• Collection of Payment, Cash Handling.
• Office Support, Cross Coverage.
• Confidentiality,
• The Medical Office Assistant I serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team.
• The Medical Office Assistant I demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions.
• The Medical Office Assistant I assures that a high quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills.
• The Medical Office Assistant I is responsible for providing clear, accurate, timely communication to nurses and providers regarding patients.
• The Medical Office Assistant I is responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency.
• The Medical Office Assistant I responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.
• The Medical Office Assistant I may have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.
• Performs similar or related duties as requested or directed.

• High School graduate or equivalent preferred.
• Associates degree or higher may be substituted for one year of relevant work experience.

• 1 year of relevant work experience required.
• Customer Service experience is preferred.

• None.

• Strong computer, customer service and communication skills required.
• Skills in medical terminology a plus.
• Ability to prioritize work.
• Must have the ability to handle confidential information and sensitive situations.
• Interpersonal skills to work with diverse people within and outside the organization.

• Busy medical practice/clinic environment with frequent patient interaction.
• Extensive use of computers and telephones.
• Must be able to identify and differentiate colors.
• Sitting for prolonged periods of time.

Benefits:
Our commitment to our employees includes benefit programs that are designed to meet the various needs across our employee population.

• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits and more…

Throughout our network, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through employee contributions. Specific benefit offerings may vary by location and/or position.