Job description
Las Vegas Skin & Cancer Clinics, a West Dermatology, offers an open Medical Scheduler position in Henderson, Nevada. The ideal Medical Scheduler interprets themselves as a care representative. Successful candidates will answer incoming lines in a prompt, courteous and professional manner, and assist callers with appointments, directions, and/or and provide alternate call direction as necessary.
Duties and Responsibilities:
- Courteously and professionally assist all callers with scheduling, confirming, rescheduling and canceling of appointments.
- Courteously and professionally assist callers with directions and/or other information requested.
- Verify established patient status and subsequently ensure all patient information in the computer system is accurate and complete.
- Verify new patient status and subsequently establish new patient profile in the computer system as necessary, while ensuring all patient information is accurate and complete.
- Provide feedback to supervisors regarding the scheduling process to ensure continual improvement of department processes.
- Assist callers with confirming, canceling or rescheduling of surgical procedures.
- Strictly comply with all HIPAA patient confidentiality regulations.
- To perform other duties as assigned.
Qualifications:
- High school diploma or GED.
- Knowledge of Medical insurance carriers, including Medicare, PPO and HMO.
- Strong customer service skills
- General understanding of HIPAA guidelines
- Exceptional multi-tasker
- Excellent phone skills
- Energetic, positive, and friendly
- Organized and meticulous
- Quick learner
- Proficient with computers
Equal Employment Opportunity
West Dermatology is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.
West Dermatology does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
This position requires Covid-19 verification of vaccination with booster.
Education:
- High school or equivalent (Preferred)
Experience:
- Medical scheduling: 1 year (Required)
- Dermatology: 1 year (Preferred)
Work Location: One location
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