Publix Employees Federal Credit Union (PEFCU) was established over 60 years ago to provide financial services with lifetime value to Publix Super Markets, Inc. employees and their families.

PEFCU Benefits/Perks:

• Medical, Dental and Vision insurance coverage provided at NO cost to you!
• HUGE contributions toward dependent premiums!!
• Generous Paid Time Off program (4 weeks or more in your first year!!!)
• 11 paid holidays per year
• 401(k) retirement plan and profit sharing
• Pay for performance incentive programs
• Time off for giving back to your community!
• Tuition reimbursement
• And much, much more!!!

We are committed to improvement, driven by feedback, and focused on organizational growth. We expect and demonstrate our values (Caring, Inclusive, Transparent, Innovative, and Accountable) every day, creating an environment where all associates can add value and feel valued.

Find your value here as a…

Member Contact Center Representative

The key purpose of this position is to assist members with account servicing such as opening / closing accounts, updating account information, transferring between accounts, issuing cashier’s checks, processing loan payments, assisting members with online and mobile banking, using DocuSign, answering basic lending questions, educating on products and services, cross-selling services and products and other duties as assigned.

What you will do…

• Providing member account information and resolving reasons for calling
• Transferring funds
• Processing payments for loan payments made from outside financial institutions
• Assessing member needs, determining the best course of action to take or transfer to the appropriate department for resolution
• Refunding NSF, inactivity, minimum balance, and Courtesy Pay fees
• Assisting with PEFCU electronic services. Such as:
• Issuing account history printouts, teller checks, statements, check copies, starter checks, membership forms, miscellaneous applications, brochures, and ordering checks for members
• Assisting members with routing numbers and account format for setting up direct deposits. Mail member direct deposit letter when requested.
• Creating or modifying EFT records for share and/or loan accounts.
• Explaining mobile deposit endorsement and unblocking members.
• Calming members to a state of being able to resolve their reason for calling
• This is a sedentary position that requires the ability to sit for long periods, adhere to a set schedule, and process approximately 70-100 calls per day.

What you need….

• Commitment to an exceptional member experience
• High School Diploma or equivalency

• 1 year relevant experience in a credit union or bank or positions that demonstrate experience working in a financial position (i.e. sales, billing, account resolution, lending)

• 1-year call center experience

• Bilingual in Spanish or French Creole, a plus
• Experience with Symitar core system a plus

What’s in it for you…

• Competitive pay starting at $15.50/hr, or greater, depending on experience
• Pay for performance incentive program
• Employee’s Medical, Dental and Vision insurance coverage provided at NO cost to the employee
• Stellar benefits/perks
• Work/life balance

Apply now!