Job description

Do you enjoy leading a dynamic front office that handles customer service and public relations, and managing a fun and collaborative team? If so, please read on.
Benefits available for the Member Services Manager:

• Full-time, non-exempt position – hours may vary, typically, 8:00 a.m. to 5:00 p.m., Tuesday through Saturday
• Hourly rate range $28.43-$34.64 (commensurate with experience)
• $1,000 signing bonus – $500 after 60 days and $500 after 120 days of employment
• Full medical, dental, vision (covered at 95% for employees and 90% for dependents)
• Paid vacation and sick time, 401k with matching, life insurance and continuing education opportunities.
• Full Sea Ranch membership amenities access (including pool, tennis courts, pickle ball, etc.) for employees and their family.

We are seeking a Member Services Manager to:

• Supervise and oversee a team responsible for front desk and reception services and other administrative and organizational tasks
• Serve as a subject matter expert and representative of the Member Services team to the Association and broader community
• Update, maintain, share, and analyze member information and owner details
• Create, revise, and maintain procedures, forms, files and materials for staff education, training, and reference

What the Member Services Manager Needs:

• 5+ years’ experience in operations, administration, customer service
• 2+ years’ experience supervising team members within an administrative or office environment
• Bachelor of Science degree preferred; otherwise, education commensurate with needs of position
• Ability to work effectively and efficiently as an individual contributor as well as a team supervisor
• Effective problem-solving, decision making and follow through to successful resolution
• Microsoft Office experience along with other administrative/operational tools and reporting
• Superior attention to detail, and ability to establish priorities and meet deadlines
• Clear written and verbal communication in English

About Us:
The Sea Ranch Association (TSRA) is a not-for-profit Homeowner’s Association that stretches over 10 miles of magnificent coastline in Sonoma County. We are an environmentally focused community with thoughtfully sited architecture and an emphasis on ecologically sensitive land management.
Why You Should Apply for the Member Services Manager Role:

• Consistent and engaging work with an engaged and passionate community
• Continuing education opportunities – If you have the desire, you can grow the role
• Robust benefits package: Full benefits, Paid Vacation and Sick time, 401k Matching, etc.

How to Apply
Qualified candidates, please submit your cover letter, resume and hourly rate requests to Taune Lima at [email protected] with the title of the position you are applying for in the subject line to be considered. We are an equal opportunity employer and welcome diversity in the workplace.

Job Type: Full-time

Pay: $28.43 - $34.64 per hour

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