Park Lane Finance Solutions is a leading provider of affordable financing for mobile homes in the Southeast United States, and one of The Caton Companies. We are seeking a full-time Mortgage Servicer—Collections Specialist in Staunton, Virginia. The work of The Caton Companies is work that matters to our communities and to society. At Park Lane, we take our jobs seriously and work hard, but we like to have fun in the process. We are growing, and we’d love to take you along for the ride. When we grow, you grow…we’ll do our best to make sure of that.

Summary/Objective

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  Perform as the lead collections agent for the Company
  • Follow all regulatory mandates and administer them in a professional manner
  • Call customers as needed to assist customers that are delinquent
  • Send monthly statements and other notices
  • Work with park managers to assist on past due accounts
• Work with the Servicing Assistant Manager or Service Clerk to complete proper recording of liens and titling of the home
• Serve as the lead Mobile Home Remarketing agent
  • Track and document the accounting of owned inventory
  • Maintain contact with legal counsel and attorney contacts
  • Be the lead contact to maintain owned property and work with contract vendors as required
  • Develop relationships w/ park managers to develop strategies to move inventory efficiently
• Assist in Rent to Own servicing duties w/ sister company
• Assist in answering incoming call and direct professionally and efficiently
• All work performed is completely followed through to its proper completion demonstrating attention to detail.
• Personal appearance is always clean and neat and in accordance with company policy regarding dress code.
• Adhere to company privacy policies, proper storage of files, and protection of customer information
• Responsible to keep your supervisor informed of all delays with your work
• Report unsafe, unethical, or potential legal issues or incidents involving other employees or borrowers to your supervisor
• Occasionally assist in other office errands such as collecting mail, processing payments, making bank deposits, sourcing supplies, or other tasks as assigned by your supervisor

Position Type and Expected Hours of Work

Salary depends on skills and experience. Locally owned and managed, The Caton Companies offer 401(k), excellent medical/dental coverage, as well as other benefits. We are a company that cares for our employees, and we want you to grow with us.

The Caton Companies is an Equal Opportunity Employer

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