National Inside Sales/ Customer Service Coordinator
Full Time
Cypress, CA 90630
Posted
Job description
Overview:
Join our team as a National Sales/ Customer Service Coordinator!
We are looking for a dedicated individual to join our National Inside Sales department . The National Sales/ CM Coordinator handles a very high volume of incoming customer calls and must have the ability to multi-task to input the incoming sales orders concurrently. This person must be able to learn and have good knowledge of the equipment and product lines to convey the appropriate information to the customer.
Location for this position is Hybrid (Cypress & Remote) Responsibilities:
Required Skills and Abilities:
Compensation and Benefits:
Multiquip is one of the largest, diversified manufacturers and suppliers of excellent quality products. Multiquip’s comprehensive product portfolio includes light to medium construction equipment, power generators, and lighting.
Join our team as a National Sales/ Customer Service Coordinator!
We are looking for a dedicated individual to join our National Inside Sales department . The National Sales/ CM Coordinator handles a very high volume of incoming customer calls and must have the ability to multi-task to input the incoming sales orders concurrently. This person must be able to learn and have good knowledge of the equipment and product lines to convey the appropriate information to the customer.
Location for this position is Hybrid (Cypress & Remote)
- Receives a high volume of sales calls from customers requesting assistance in regards to availability, pricing, and inputting orders
- Inputs quotations into SAP in order to provide customers with adequate pricing and accurate availability. All quotations must be saved in SAP
- Follows up on the Open Order Report twice a week which consists of following up on back orders with inventory to ensure accurate lead times. All orders on hold need to be followed up with customers for accurate processing of orders, and supply manager with copy of report with detailed notes once a week
- Inputs sales orders to ensure correct pricing, payment terms and incoterms while providing accurate availability of product
- Contacts and notifies customers of any pertinent changes made to the sales order received and provides order confirmation
- Supports the Outside Sales force assigned within assigned region
- Performs other duties that may be assigned
Education and/or Work Experience Requirements:
High School Degree; and 1-3 years of customer service experience which includes researching and resolving problems.
Required Skills and Abilities:
- Excellent written and verbal communication skills
- Proficient in MS Office, specifically Excel and Word
- Knowledge of SAP software desired
- Team player but also able to work independently
- Excellent work ethic
- Detail oriented
- Highly organized
- Strong Multi-tasking ability
- Must have the ability to read and interpret documents provided by the manager such as policies and procedures, product binder, etc.
- Ability to calculate customers’ discounts while applying appropriate freight percentages to sales orders is required.
- Must have the ability to understand customers’ concerns and complaints, and apply common sense to resolve difficult situations.
Compensation and Benefits:
- Base pay range of $22-$25 an hour+ annual bonus
- Hybrid Schedule
- Start at 4 weeks of Paid Time Off (PTO) per year
- 11 Paid Holidays
- Volunteeer Time Off
- Affordable Medical Plans; HMO & PPO plan options
- Vision & Dental plans (including orthodontic coverage)
- Company paid Life, AD&D, and long-term disability Insurance
- 401(k) plan including discretionary Company Match
- Tuition Reimbursement up to $5,250 a year
- MetLife Hyatt Legal and AFLAC benefit plans
- Employee Assistance Program
Multiquip provides competitive pay and benefits and supports our employees through our values of safety, integrity and respect.
Employment is subject to pre-employment physical, drug-screening and background investigation. E-Verify (
www.dhs.gov/E-Verify
) is used to verify a candidates’ legal right to work in the U.S.
Multiquip Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will received consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected class.
The information available below link is provided in good faith to comply with the Machine-Readable Files (MRF) provision of the Transparency in Coverage Final Rule (TCFR). These files are extensive collections of data to be ingested and read by machines and are not intended for member use.
Access files:
https://web.healthsparq.com/healthsparq/public/#/one/insurerCode=BSCA_I&brandCode=BSCA/machine-readable-transparency-in-coverage
To learn more about the TCFR and the MRF provision, refer to this
Centers for Medicare & Medicaid Services page
.
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