Job description
TITLE: Network/Desktop Support Engineer
LOCATION: Mossville, IL - Onsite and surrounding areas
SHIFT: Monday through Friday from 8AM to 5PM (subject to change)
STATUS: W2 Full-Time with Benefits
SALARY: $26/hr - $27/hr depending on experience
LOCATION: Mossville, IL - Onsite and surrounding areas
SHIFT: Monday through Friday from 8AM to 5PM (subject to change)
STATUS: W2 Full-Time with Benefits
SALARY: $26/hr - $27/hr depending on experience
REQUIRE: PowerShell ISE or Visual Studio Code; SCCM; Active Directory
About Us:
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service and sustainability. Our team is passionate, fun, creative and courageous in communications.
Principal Duties/Responsibilities:
- Provide Level III support for Windows, mobile devices, software and basic network troubleshooting/support
- Security Patch Deployment using SCCM or similar
- Responds to tickets and/or calls dispatched from the ITSM tool (account lockouts, break/fix, lease refresh, hardware failures, software installs, etc).
- Diagnoses problems with IT equipment and peripherals and able to resolve with minimal supervision.
- New Hire equipment distribution and set up
- Maintaining user accounts for network access (Active Directory) - providing users security access and permissions to workgroups or domains
- Performs installation and/or support of IT products and software
- Performs additional application installation and/or configuration according to standardized guidelines.
- Creating PowerShell scripts to remediate vulnerabilities found on Windows devices
- Conducting and maintaining PowerShell scripts to deploy Windows and Office patches
- Performs hardware and/or software relocation, changes or upgrades.
- Disassembles and reassembles hardware equipment and perform part replacement.
- Completes necessary administrative work to track, document, and demonstrate completion of maintenance calls and/or installation activities.
- Communicates effectively with team members as well as utilizing the Team Channel for any escalations/assistance and contribute to the Knowledge Base.
- Develops and maintains a high level of customer satisfaction and maintains customer relations.
- Develops understanding of computer and/or software operating systems and application interaction.
- Able to write processes and documentation; and assist in training new hires.
Essential Skills:
- Ability to work with minimal to no supervision and provide top quality service
- 5+ or more years of experience showcasing increasing levels of knowledge and ability
- Experience with VIP "White Glove" executive support
- Experience with ITSM Ticket Tools (ServiceNow, Remedy, etc), PowerShell ISE or Visual Studio, SCCM, Active Directory, Windows OS, O365
Desirable Skills:
- Prior experience working in a large, corporate environment
- IT certifications (A+, MCP, etc)
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