Job description
Come join our growing team! Enjoy a later start and have Sunday & Monday off!
HYBRID WORK SCHEDULE AFTER TRAINING!
GENERAL RESPONSIBILITIES:
Responsible for monitoring network performance to identify, communicate, escalate and manage network outages and/or potential maintenances. Assigning and prioritizing Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools . Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.
SPECIFIC RESPONSIBILITIES:
PREFERRED EXPERIENCE/SKILLS :
Mediacom is proud to have received the following recognition: "2022 & 2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award"
Mediacom is an EOE
m/f/d/v
#LI-Hybrid
HYBRID WORK SCHEDULE AFTER TRAINING!
- Full-time with benefits; health, medical, dental vision and more!
- Competitive hourly rate!
- Paid vacation and paid flex time!
- 401k!
- Company provided equipment!
- Tuition Reimbursement!
- Employee discounts on services!
- Hybrid Work Schedule after training
GENERAL RESPONSIBILITIES:
Responsible for monitoring network performance to identify, communicate, escalate and manage network outages and/or potential maintenances. Assigning and prioritizing Maintenance technician workload to maintain optimal plant performance. Provide support for field staff using plant monitoring and workforce management tools . Other duties include but are not limited to monitoring maintenance technicians through phone contact, email, instant messaging and the Workforce Management systems.
SPECIFIC RESPONSIBILITIES:
- Responsible for outage tracking, escalation, and outage identification via system monitoring tools
- Responsible for initiating communication with maintenance technicians in order to gather updates and ensure safety
- Prioritizes, assigns, and dispatches work for maintenance technicians via Workforce Management
- Responsible for providing maintenance technicians troubleshooting guidance through the use of system monitoring tools
- Records accurate and detailed outage/maintenance data via database
- Responsible for answering inbound calls from technicians in a timely manner and providing support to the same
- Constant monitoring of all outage detection tools such as CID, Alarm Central, Auto Outage Dashboard, and near real-time trouble call report
- Monitors system picture performance to verify that all channels are on the air and clear, reporting irregularities to proper personnel.
- Perform other duties as required or assigned.
PREFERRED EXPERIENCE/SKILLS :
- 1+ years of experience in customer service, telecommunications industry a plus.
- Ability to perform routine dispatching functions such as answering telephones and using instant messenger.
- Strong oral communication and interpersonal skills.
- Demonstrated ability to work in a fast-paced environment while multi-tasking
- Demonstrated use of computer programs including but not limited to Microsoft Office, Project, etc.
- Excellent planning skills with a track record of successful accomplishments.
- Ability to work required days and hours; could be second or third shift. Weekends possible.
- Regular Attendance required.
Mediacom is proud to have received the following recognition: "2022 & 2021 Best Managed Companies," "2019 Best Company for Women to Work," "2017 Best Company for People of Color and Women to Work," and "Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award"
Mediacom is an EOE
m/f/d/v
#LI-Hybrid
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