Job description
PlumpJack Inn is looking for Night Audit staff at the Front Desk. This is a part-time night shift position for Friday and Saturday nights.
Starting at $20/hour
We offer competitive pay, UNRESTRICTED Palisades Tahoe Merchant Pass, Wellness Incentive Program, and Vision/Dental/Medical benefits to all eligible full-time employees, 401k, paid time off, personal developmental programs, quarterly employee appreciation events, and employee discounts, as well as a FUN, exciting work environment.
Essential Duties: :
Accounting :
PLUMPJACK’S VALUES : : :
At PlumpJack, we believe in three core business principles:
• Honesty: living the truth and acting with integrity
• Approachability: being welcoming, genuine and unpretentious
• Passion: having enthusiasm for all that we do
This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
PLUMPJACK’S VALUES:
At PlumpJack, we believe in three core business principles:
This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
Starting at $20/hour
We offer competitive pay, UNRESTRICTED Palisades Tahoe Merchant Pass, Wellness Incentive Program, and Vision/Dental/Medical benefits to all eligible full-time employees, 401k, paid time off, personal developmental programs, quarterly employee appreciation events, and employee discounts, as well as a FUN, exciting work environment.
Essential Duties: :
Accounting :
- Review of room rate potential report prior to posting of room & tax to guest accounts and confirm correct rate for specified rooms
- Posting of Room & Room Tax to all guest accounts nightly
- Balancing and recording sales revenue & credit card payment Property Management system control totals.
- Preparation of Night Audit Spreadsheet recapping
- Prepare potential room revenues
- Settle Guests with open balances.
- Print morning reports for Management
- To follow all specified procedures to properly conduct Front of the House business, including registering guests and assigning rooms; blocking room assignments and reservations; pre-registering VIP’s, comp rooms and special guests; processing adjustments and check-outs; answering telephones; handling cash, credit and check cashing transactions; filing room keys; handling mail and coordinating deliveries, including but not limited to faxes and messages; and to ensure that all pertinent information is made available to the next shift.
- To follow designated times on the wake-up call sheet and phone all guest requested wake up calls.
- To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide hotel guests and owners with information regarding points of interest, local services, location, cost, hours of operation, etc. Most importantly, to give our guests a real sense of the activity they are about to embark on.
- To follow all specifications to properly handle cash and credit transactions and to maintain ones’ bank, ensuring the availability of an adequate cash stock to handle transactions throughout the shift.
- To follow all regulations to safe-guard guest valuables, including promoting the use of in-room safes.
- Communicate with Bell (and if necessary, Housekeeping) to ensure timely delivery of guests’ luggage and/or mail, faxes, packages, etc. to guest rooms.
- To react immediately, in a positive way to resolve guest complaints, problems and suggestions, when necessary, referring to House management.
- To be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
- To actively promote the hotel’s services and grounds to guests, visitors and our owners.
- To be familiar with all functions of the room reservations procedures, in order to be able to assist with these functions.
- To be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
- To monitor and maintain cleanliness and appearance of the House area, immediately reporting deficiencies to management.
- To read and follow-up on all procedures of communication.
- To be available to work irregular hours, including evenings, weekends and holidays.
PLUMPJACK’S VALUES : : :
At PlumpJack, we believe in three core business principles:
• Honesty: living the truth and acting with integrity
• Approachability: being welcoming, genuine and unpretentious
• Passion: having enthusiasm for all that we do
This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
PLUMPJACK’S VALUES:
At PlumpJack, we believe in three core business principles:
- Honesty: living the truth and acting with integrity
- Approachability: being welcoming, genuine and unpretentious
- Passion: having enthusiasm for all that we do
This philosophy guides our team at every level and helps us deliver exceptional service, whether it's helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.
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