Job description

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 10pm-6am). Primary responsibilities include: registering guests, making reservations, preparing daily reports, and balancing transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Approach all encounters with guests and associates in a friendly service-oriented manner.

· Maintain a friendly and warm demeanor at all times.

· Initiate and complete the End of Day process.

· Complete the Night Audit checklist for computer procedures daily.

· Maintain cashiering responsibilities as per Front Office procedures.

· Fulfill all Front Office functions between the hours of 10:00 p.m. and 6:00 a.m.

· Handle and follow through on all guest requests daily from 10:00 p.m. until 6:00 a.m.

· Have a working knowledge of security procedures.

· Complete any reports as requested by management in a timely manner.

· Perform any other duties as requested by the Guest Services Manager or any other member of management.

· Respond to guest inquiries, concerns and complaints as needed

HERITAGE VALUES

· Integrity - We exemplify trust, honesty, and good faith in ourselves and our stakeholders.

· Respect - We value our guests and colleagues with appreciation and gratitude.

· Accountability - We are empowered to make a positive difference and to ensure the highest quality and delivery of guest service.

· Balance and Wellness - Genuine care for one another and work/life balance.

· Kindness - Thoughtful in our interactions with others and know that strong relationships are the core of our industry.

· Community - We actively support our community responsibly.

· Innovation - We are driven to succeed and improve through innovation, design, and technology.

· Spirit - We inspire each other to be passionate, energetic, and fun-loving.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Fullerton, CA 92832: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Front desk: 1 year (Preferred)
• Customer service: 1 year (Required)
• Guest services: 1 year (Preferred)
• Hospitality: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Work Location: In person

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