Job description
Full Job Description
We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their stay. Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. You will be a vital part of ensuring the guest has a positive and memorable stay.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Perform any and all duties assigned to by Hotel Leadership
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software (PMS) Opera preferred.
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part/Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Weekend availability
- Overnight shifts
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel: 1 year (Preferred)
Work Location: One location
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
Schedule:
- 8 hour shift
- Overnight shift
- Weekend availability
Ability to commute/relocate:
- Liverpool, NY 13088: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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