Job description

Devon Hearing Office Administrator

The Independent Hearing Center Office Administrator is the first point of contact for patients. This position is responsible for greeting patients, answering the phones, scheduling appointments, completing administrative processing and recordkeeping. Will also perform other assignments or duties as required.

ESSENTIAL FUNCTIONS:

• Creates a warm, welcoming environment for patients and visitors
• Opens the office and ensures the front office is in order
• Coordinates all appointments and actions in the practice utilizing office administration software
• Provides patient care on phone / in person – begins building a relationship and establishing trust
• Optimizes customer satisfaction, provider's time, and treatment room utilization
• Confirms hearing aids and ear molds are ready prior to client appointment
• Communicates to potential patients the benefits of the hearing practice
• Handles first counters to competitive comments and claims by potential patients
• Handles all payments / insurance claims
• Generates communication / mailings to patients and doctors
• Qualified to handle difficult situations / patients / vendors with a calm and pleasant demeanor

COMPETENCIES:

• Thoroughness and strong attention to detail, prioritization, and organization
• Excellent customer service skills, as well as oral and written communication
• Willingness and ability to establish and continue new relationships with the medical community
• Natural empathy
• Ability to handle multiple tasks, troubleshoot and problem solve
• Ability to maintain confidentiality of sensitive information

REQUIRED EDUCATION AND EXPERIENCE:

• At least 3-5 years of experience directly related to the duties and responsibilities specified, specifically with front desk responsibilities in a customer service-oriented environment
• Excellent communication skills and desire to develop and establish relationships with new people
• Must be high school graduate or above
• Excellent computer skills (Google Docs, Microsoft Office, inclusive of Word, Excel, PowerPoint)
• Ability to type at a reasonable WPM
• Proven ability to work in a fast-paced environment and handle multiple tasks simultaneously

DESIRED

• 10 years of administration experience in directly related setting
• Social media knowledgeable including posting on Facebook, Instagram and LinkedIn
• Trade show administration
• Light telemarketing

Job Type: Part Time (24-28 hours/week, flexible)

Job Type: Part-time

Pay: $25.00 - $30.00 per hour

Schedule:

• Self-determined schedule

Ability to commute/relocate:

• Devon, PA 19333: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Required)

Work Location: One location

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