Job description

We are seeking Onsite Customer Support Specialists at our facility at 9200 Keystone Crossing, Suite 300, Indianapolis, IN 46240 that have a passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!

Pay: $17-$19 per hour

Bonus: Up to $2 per every hour worked and up to $2.50 per hour if you speak Spanish.

RESPONSIBILITIES:

• Receive and respond to inbound client inquiries via phone or web chat while updating internal computer applications and systems
• Use available tools, knowledgebase, and communication skills to effectively research and transmit accurate information with a goal of resolving the Client’s reason for contact in one call.

• Verbally de-escalate and handle difficult Client situations.
• Take ownership in assisting, researching, resolving, or escalating Client issues.
• Understand detailed policies and procedures and explain these to the Client in a manner which is easily understood.
• Utilize multiple systems to access Client information, research issues, educate and solve the Client’s reason for contact.
• Accept and implement Quality and Performance Management Coaching / Feedback.
• Handle and hold secure confidential and sensitive Client information.
• Diligently and accurately document Client records and cases.

QUALIFICATIONS:

• High School Diploma or GED required.
• Proficiency in Microsoft Office, Contact Center applications, quality monitoring tools and applications, center reporting tools and technologies.
• 1 or more years of relevant Contact Center experience.
• Proficiency with learning new technology and system applications. Excellent computer navigation and data entry skills
• Strong communication skills and solutions orientated
• Must demonstrate excellent voice quality, inflection and present a professional, courteous, patient demeanor and the ability to maintain a confident, friendly and helpful tone in conversation. Bilingual Spanish a plus.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Inktel follows all CDC guidelines.

Work Location: One location

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