Job description

Redmint is looking for a key player to lead and grow with our world-class team. This position has the overall responsibility for driving store revenue, managing the bottom line, developing staffs and building an efficient operation platform.

Duties and Responsibilities:

• Drive revenue and manage bottom line. Direct responsibility for the results of P&L and budget management.
• Possess the mindset to create impactful client experiences with profound results.
• Manage day-to-day operation of the store. Establish policy and procedures
• Manage staffs including hiring, guiding, directing, developing, training, motivating, counseling, and evaluating.
• Monitor staffs to ensure top-quality services. Complete performance reviews/feedbacks on a needed basis.
• Provide leadership to staffs, practitioners and team leads in each department. Provide regular communication of company information, functions, marketing and events on a regular basis. Conducts monthly mandatory staff meetings. Have a strong team spirit.
• Ability to build strong relationships internally and externally.
• Possess excellent problem-solving skills for customer services and staffing concerns
• Ability to drive group sales on events and retail sales on products.
• Manage inventory levels by ensure proper stock levels on retail and treatment rooms.
• Conducts daily treatment room checklist inspection in compliance with policy and procedures; maintain cleanliness at the highest standards
• Ensure all wellness equipment operates at optimum performance.
• Set up treatment protocols, training manual and procedures.
• Prepare payroll and budget; review operational reports
• Manage all practitioners’ schedules and ratings, flow of appointments and events.
• Actively promote Redmint, treatments, memberships, services, herbal drinks and retail, as well as programs, promotions and/or discounts if available.
• Ensure client services exceed and outperform all comps spas and wellness center in the area. Effectively deal with customer issues and complaints.
• Assist in all areas of wellness sanctuary operation as requested by management.
• Represent Redmint to develop partnerships with local and wellness communities
• Special projects as assigned. Duties can change from time to time due to store needs.

Education and Experiences Requirements:

• Minimum of 5 years management experience with outstanding leadership, customer service and communication skills
• Quick learner, organized, accuracy and attention to detail are critical
• Spa/Retail/Hospitality/Fitness/Wellness/Holistic Integrated medicine experience required.
• SF resident strongly preferred. Enjoy urban living.
• Proficiency in Mindbody booking system preferred
• Bachelor’s degree required
• Possess a strong sense of ownership and can-do attitude.
• Responsible and trustworthy
• Willingness to work one day on the weekend and holidays

Other job details

• Full time exempt employee, housing can be considered
• Market rate compensation with health benefit and performance bonuses.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Weekend availability

Work Location: One location

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