Job Description:

The Blue Raven Operations Manager is responsible for leading a team of employees and driving for performance excellence.

A strong candidate is a natural leader with strong instincts for the balance between quality, productivity, and team morale. The Operations Manager will need to have excellent time management and communication skills while being adaptable to our ever changing, fast-paced work environment. Blue Raven provides best-in-class management training and a continuous improvement culture to build on your existing skills.

Work is primarily conducted at our home office in Orem, UT. Occasional and periodic weekend or evening work may also be required, depending on workload.

Responsibilities of the Operations Manager:

Candidates must have a high attention to detail and be resilient when faced with challenges in order to:

• Lead a diverse team of 10 to 50+ people to achieve performance metrics and outcomes
• Evaluate employee work and providing regular coaching to employees
• Execute a series of daily audits – review accounts within specific stages to ensure accuracy and discover any needed resolutions
• Train employees on new procedures, ensuring timely and accurate implementation
• Resolve account escalations quickly and provide a high-quality resolution for customers
• Identify process improvement and root cause problems to reduce cycle times, improve homeowner experiences and facilitate complexity to make field operations simpler
• Take responsibility for individual and shared tasks

Qualifications for the Operations Manager:

A strong candidate will show evidence of the following in academic, personal and professional pursuits:

• High achievement, the ability to drive for results and obtain targets
• Management competence (preferably with a couple years of experience)
• Strategic decision making
• Analytical skills (preferably including Excel)
• Time management and communication skills
• Thrive in a fast-paced, changing work environment
• A four-year degree is strongly preferred.

Compensation/benefits:

• Total compensation of $70K - $90K depending on experience
• End-of-year bonus, depending on company performance
• Best-in-class management training program
• Lots of opportunity for professional progression at one of Utah's fastest-growing companies
• PTO and Holidays
• Medical, dental and vision coverage
• Discounts for going solar
• $500 Sign-on Bonus

Blue Raven Solar:

Blue Raven Solar is an exciting, fast-paced company, and were recently awarded the Employee's Choice Award in Glassdoor's Annual “Best Place to Work” list in the US Large Companies category and ranked 20th overall.

We provide homeowners across America with a simple and affordable way to get the best solar technology while saving on their utilities. In seven years, the company has gone from three to about 1,400 team members nationwide and become a top solar company in the U.S. We stick closely to our mission and values and gain satisfaction in helping our customers save money while protecting the Earth. Going solar is a complex and expensive process and we take pride in making it simple and affordable for our customers as evidenced by the thousands of 5-star online reviews we have received. Candidates may be hired for this specific position, but are ultimately hired as employees of Blue Raven Solar. Therefore, candidates should expect their responsibilities to change as the needs of the business change. We ask all new employees to be flexible and approach each new opportunity with a go-getter attitude.