Job description
HireArt is helping Blueground hire an Operations Manager to join its San Jose, CA team. The Operations Manager position is one of the most impactful and essential roles. As an Operations Manager, your primary focus will be the implementation, adaptation, and continuous improvement of the business systems and processes in your city.In this role, you will be responsible for getting new properties to a ready-to-move-in stage in a timely fashion, managing and training third-party contractors, 3pl companies, and ensuring smooth operation across the team.
As an Operations Manager, you'll:
- Provide full operational set-up and maintenance coordination of company properties (e.g. furnishing, supplies, services, etc) according to brand style and guidelines.
- Work with the central design team on the implementation of large design initiatives.
- Style and manage the photoshoots of the new apartments to ensure spaces look perfect based on the company's photoshoot guidelines.
- Drive down operational costs and constantly improve processes, while upholding company quality standards.
- Liaise, manage and negotiate with contractors, vendors, and external business partners ensuring that guests enjoy high standards of client experience.
- Manage the city inventory of furniture, consumables, and linens, optimizing safety stocks and reporting furniture malfunctions to the design and supply chain teams.
- Partner with cross-functional support teams in improving the efficiency and effectiveness of guest experience services.
- Manage timely data collection to update operational metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
- Manage the team of operations associates (who will assist in the set up of the apartments), by leading their onboarding process and providing continuous feedback.
- Competitive compensation & annual bonus
- Blueground Stock Option Plan
- Laptop stipend & monthly mobile plan reimbursement
- Flexible PTO
- Competitive Health insurance (Medical, Dental and Vision), along with complimentary access to wellness perks like Health Advocate, One Medical, Teladoc Virtual Health & mental health therapy through Talkspace
- 401k retirement plan
- Paid maternity/parental leave benefits for new parents
- Complimentary accommodation in Blueground locations. Think summer in Greece and winter in Dubai!
- Bachelor's degree
- 4+ years of progressive work experience preferably in the area of business operations or services in a start-up, SME, or large corporation
- Results-oriented go-getter; great at multitasking and managing competing priorities
- Exceptional communication and organizational skills
- Significant project management experience while working under tight deadlines
- Strong analytical and problem-solving skills put to use in a fast pace environment
- Expert in Google Suite and MS Office
- Team management experience, optimally in field operations
- Guest-centric mindset
- Team player and creative thinker
- Experience with inventory management systems will be considered as a plus
- Experience in a fast growing company is considered a plus
HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
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