Peak Living is seeking an Operations Performance Specialist to join our growing team!

Under the direction of the VP of Performance, the Operations Performance Specialist supports and assist in all aspects of community operations and performance. Travel includes within the full Peak Living portfolio.

At Peak Living, our employees love where they work. We are a full-service real estate management company with communities across the United States. Peak Living is uniquely positioned for growth as it continues rapid expansion through acquisitions. We believe successful growth is best achieved by developing high quality teams and empowering them in their roles to boost property performance.

Knowledge / Skills / Ability

• Possession of strong financial, analytical, problem-solving and critical thinking skills.
• Independently establish priorities, manage time effectively, and fulfill assigned objectives and projects.
• Respond to and resolve unexpected problems and handle priority changes in a fast-moving, fluid environment.
• Excellent attention to detail
• Strong problem solving and multi-tasking skills
• Interpersonal skills, and ability to develop close business relationships.
• Demonstrated proficiency in Outlook, Excel, and word.
• Effective oral and written communication skills; ability to give clear direction and respond to inquiries.
• Advanced communication skills and proven ability to communicate through written reports, presentations, and ability to deliver objective and constructive feedback in a non-threatening way.
• Comprehend legal documents and carry out related rent collections and lease management.
• Demonstrated understanding of property operations with emphasis on compliance and regulations.
• Hands-on, flexible, and results-oriented audit approach.
• Ability to travel approximately three weeks each month (75%)

Education and Experience

• A minimum of three (3) years' experience as an onsite Community Manager in multi-family housing, hospitality or similar industry; or a minimum of two (2) years' experience as an auditor.
• Bachelor's degree, CAM or ARM certification preferred

Responsibilities

• Support implementation of and provide direction to employees on Peak Living policies and procedures
• Work with struggling properties to improve performance related but not limited to delinquency, collections, leasing, overall file management, office standardization, renewals, etc.
• Develop and maintain a cadence of audits including Common Area Charges, renters insurance, security deposit alternatives, employees residing onsite, etc.
• The Operations Performance Analyst supports all Peak Living onsite operations as needed
• Reporting responsibilities include preparation of weekly and monthly reports, and any other reports requested by VP of Performance
• Identify areas for improvement and improve the efficiency, productivity, and profitability of the community
• Provide assurance and evaluation of management's governance, risk management, controls and compliance, systems, processes and policies, and procedures to assist senior leadership in their oversight role.
• Execute complex audits and assessments, determine the scope of work, conduct the work required to accomplish the audit objectives and then timely communicate the conclusions reached.
• Collaborate organization-wide with all levels of staff to perform the audits and assessments and obtain management feedback.
• Formulate objective opinions based on audit results.
• Supports a culture of ethical values and fraud risk awareness.
• Provides guidance and/or consultation related to governance, risk management, and controls to improve financial and operational performance of the business.
• Investigates reported accounting, auditing and internal control concerns then proposes measures for resolution.

Peak Living believes in a work life balance and offers our employees a generous paid time off policy. Peak Living also offers numerous medical plans to choose from along with dental and vision plans. Employees also become eligible for a match to their 401K contributions.