Job Description:

Enterprise Role Overview:

Provides technical and analytical support in a global markets operations function for one or more operations product areas. Responsible for the analysis and resolution of complex operations problems and initiatives requiring exceptional handling and/or coordination of multiple operational and/or product specialists to resolve. May manage projects and/or the introduction of new initiatives, systems, products/services and processes, coordinating necessary expertise across multiple operations functions and/or products. As a technical expert, may also function as an informal team lead, providing work direction and technical guidance to less experienced employees in resolving complex transactions and operational problems. Requires extensive experience in an operations support function with thorough working knowledge of fundamental business structure and operational aspects for specific transactions and products. As a technical expert, will consult on a wide variety of topics across functional and business support lines.

LOB Specific Job Description:

Subject Matter Expert for financial instrument reference data across multiple platforms. This role directly faces off with Front Office trading desk to provide daily support of trading activity. The team functions on 24x5 global basis and this role provides primary support for the America’s. This candidate must be able to provide guidance and direction on daily activity and escalations to management and the members of the team globally. Candidate must offer premium client service to internal BofA business partners/client relationships, handling client escalations and managing to deepen those relationships and have holistic understand of the front to back impact for the life cycle of a trade. You will be accountable to provide consistently high level of data reconciliation, achieved by continual research, comparing and cleansing of product data versus various vendor sources and internal databases. Develop and implement plans to adapt and comply with market changes, key initiatives, regulatory changes within the product space are essential. Identify opportunities for process enhancements and risk mitigation, establish requirements for changes and work with technology partners to implement solutions. You will be the main point of contact for business partners/clients on all operational issues and will act as advocate to ensure clients’ needs are met. Ensure cohesive relationships with Global Business Solutions partners in India.

Responsibilities:

• Resolution and escalation financial instrument data discrepancies and challenges
• Oversight of partner team in India, ensuring day to day instrument setup and maintenance is completed accurately and client requests are met within the established SLA
• Acquire and continuously develop in depth knowledge of products and processes
• Provide excellent client service to internal business partners and serve as primary point of contact
• Liaise with technology, internal business partners and vendors to identify and resolve root cause of problems and devise solutions for enhanced efficiency and risk mitigation
• Accountable for ad hoc projects for new processes or industry initiatives
• Breaks investigation and resolution

Requirements:

• Presentable, confident, well organized and client focused.
• Excellent communications skills and ability to present to an audience
• Ability to work under pressure in a team environment
• Ability to manage multiple competing priorities and projects at any time
• Ability to effectively establish and maintain relationships and control in a virtual setting
• Self-motivated and strong leadership ability. Candidate must manage own time against deadlines and know when to escalate
• Previous experience within an operations role
• Knowledge of Operational Risk and financial instrument products
• Analytical and intellectually curious with problem solving skills
• Possess desktop skills in Excel, Access

Other Qualifications:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Job Band:

Shift:

Hours Per Week:

Weekly Schedule:

Referral Bonus Amount: