Job Title: Operations Support I

COMPANY OVERVIEW

Cloudmed is a first-of-its-kind, single-source enterprise platform provider of Revenue Intelligence™ solutions for hospitals. Cloudmed’s approach of combining human expertise with advanced technology utilizing machine learning algorithms provides a smarter, more predictive way for clients to realize all potential revenue. Today, Cloudmed partners with over 3,100 healthcare providers in the United States and recovers over $1.2 billion of underpaid or unidentified revenue for clients annually. Cloudmed (Triage solution) is the 2020 Revenue Integrity and Underpayment Services KLAS® Category Leader and its solution suites have HFMA Peer Review status and are HITRUST certified.

Description

The Administrative Support is responsible for providing high level office support to include answering multi-line telephone, copying, scanning, filing, data entry, and handling incoming correspondence.

RESPONSIBILITIES

• This is not an inclusive list. Other duties may be assigned

• Be able to identify different types of hospital documentation including, but not limited to, medical records, UB-04s, EOBs, Itemized Bills, Hospital Account notes, appeal letters, and denial/approval letters.
• Utilize technology to obtain work assignments and to communicate with other employees in a clear and concise manner.
• Combine office documentation with existing files to assure there is no loose documentation in the file room or office.
• Utilize provider systems to obtain necessary documentation for case files based on requests from employees.
• Perform general office duties such as typing, scanning, operating office machines, and sorting documentation.
• Identify and communicate appeal deadlines to appropriate staff.
• Identify areas of opportunity for streamlining processes and cost control measures
• Open, scan and upload incoming correspondence and documentation to Appeals Platform within 24 hours of receipt.
  • Follow-ups must be given to appropriate employee working the file in accordance with office mail handling policy.
• Handle rush and high balance cases in accordance with office policy.
• Meet productivity metrics as defined by Supervisors
• Assist with projects as assigned.
• Follow all HIPAA guidelines

REQUIRED QUALIFICATIONS

High School degree with one to two years office experience

PREFERRED EDUCATION

Associates or technical degree; or one to two years related experience and/or training; or equivalent combination of education and experience.

CULTURE FIT

The culture at Cloudmed embraces those that demonstrate a deep passion for solving the problems of healthcare with enthusiasm for building positive working relationships and winning as a team. Take the work seriously, but don’t take yourself too seriously. Creating a strong workplace culture has been one of our staples, which we believe encourages and inspires employees to do their best. Join a fulfilling team of like-minded individuals who can get their work done, but still have fun!

BENEFITS

Cloudmed provides an extremely competitive benefit package that includes a 401(k) match, medical/dental/vision insurance and more.

BEING YOU @ CLOUDMED

Cloudmed recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected statuses. At Cloudmed, we have a clear vision: to be a place where a diverse mix of talented people feel supported and empowered to reach their full potential. We pride ourselves on delivering premium results and client service to all our hospital clients. Cloudmed runs on the hard work and dedication of our passionate and diverse employees.

Cloudmed is an Equal Opportunity Employer